Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.

For many, the advent of globalization brought with it an end to the way that the world had been viewed previous to the fall of the Berlin Wall. Among the many endings the one that most concerns my book is the perceived foreclosure of any alternatives to the capitalistic ideology that structures globalization. Even criticisms of globalization are bounded by its limits since the critical models they use cannot conceive of a space outside its homogenizing discourse. Against the final limits that shape most interpretations of globalization, I show how writers on the periphery of the globalizing north, through the development and deployment of neo-baroque imaginings, offer a different possibility to monological globalism. I show that the baroque has been a way of resisting and reconfiguring the colonial gaze in Latin America since the time of the first encounter to the present.

Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.