Communicating Emotion at Work chronicles the rich emotional
experiences of employees drawn from a broad cross-section of
industries and occupations. It takes a decidedly positive approach,
recognizing that emotional communication is a vital and creative
response to the challenges of life in complex organizations. The
text introduces readers to the engaging and cross-disciplinary body
of research that has emerged around organizational emotion. At the
same time, each chapter is steeped in real-life emotional
narratives, concrete examples, and the contemporary trends that are
changing the emotional tenor of work.
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