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This Pocket Guide provides a concise explanation of the nature,
content and aim of ISO/IEC 20000: 2011. It brings ISO/IEC 20000-1:
2011 within reach of a vast international audience by providing the
key elements of this important standard in a short, easy to read
Pocket Guide:
it promote the awareness and the acceptability of ISO/IEC
20000-1: 2011as a valid standard for IT Services organizations;
it supports ISO/IEC 20000-1: 2011training and certification;
it is a quick reference to the core content of ISO/IEC 20000-1:
2011, for practitioners.
ISO/IEC 20000: 2011: A Pocket Guide is ideal for a broad range
of practitioners, trainers and students, who work in IT as well as
in other environments, ranging from experienced experts in (IT)
service organizations, to those who are looking for a suitable
approach to quality improvement issues.
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Xla(r) Pocketbook
Van Haren Publishing
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R571
Discovery Miles 5 710
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Ships in 9 - 15 working days
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This book is intended for everyone in an organization who wishes to
have a basic understanding of information security. Knowledge about
information security is important to all employees. It makes no
difference if you work in a profit- or non-profit organization
because the risks that organizations face are similar for all
organizations. It clearly explains the approaches that most
organizations can consider and implement which helps turn
Information Security management into an approachable, effective and
well-understood tool. It covers: * The quality requirements an
organization may have for information; * The risks associated with
these quality requirements; * The countermeasures that are
necessary to mitigate these risks; * Ensuring business continuity
in the event of a disaster; * When and whether to report incidents
outside the organization. The information security concepts in this
revised edition are based on the ISO/IEC27001:2013 and
ISO/IEC27002:2013 standards. But the text also refers to the other
relevant international standards for information security. The text
is structured as follows: * Fundamental Principles of Security and
Information security and Risk management. * Architecture, processes
and information, needed for basic understanding of what information
security is about. * Business Assets are discussed. * Measures that
can be taken to protect information assets. (Physical measures,
technical measures and finally the organizational measures.) The
primary objective of this book is to achieve awareness by students
who want to apply for a basic information security examination. It
is a source of information for the lecturer who wants to question
information security students about their knowledge. Each chapter
ends with a case study. In order to help with the understanding and
coherence of each subject, these case studies include questions
relating to the areas covered in the relevant chapters. Examples of
recent events that illustrate the vulnerability of information are
also included. This book is primarily developed as a study book for
anyone who wants to pass the ISFS (Information Security Foundation)
exam of EXIN. In an appendix an ISFS model exam is given, with
feedback to all multiple choice options, so that it can be used as
a training for the 'real' ISFS exam.
For trainers free additional material of this book is available.
This can be found under the "Training Material" tab. Log in with
your trainer account to access the material. This title is a Study
Guide for TOGAF(R) 9 Foundation. It gives an overview of every
learning objective for the TOGAF 9 Foundation Syllabus and in-depth
coverage on preparing and taking the TOGAF 9 Part 1 Examination. It
is specifically designed to help individuals prepare for
certification. This Study Guide is excellent material for: *
Individuals who require a basic understanding of TOGAF 9; *
Professionals who are working in roles associated with an
architecture project such as those responsible for planning,
execution, development, delivery, and operation; * Architects who
are looking for a first introduction to TOGAF 9; * Architects who
want to achieve Level 2 certification in a stepwise manner and have
not previously qualified as TOGAF 8 Certified. A prior knowledge of
enterprise architecture is advantageous but not required. While
reading this Study Guide, the reader should also refer to the TOGAF
Version 9.1 documentation (manual), available as hard copy and
eBook, from www.vanharen.net and online booksellers, and also
available online at www. opengroup.org.
This pocket guide explains the content and the practical use of ISO
21500 - Guidance on project management, the latest international
standard for project management, and the first of a family of ISO
standards for project, portfolio and program management. ISO 21500
is meant for senior managers and project sponsors to better
understand project management and to properly support projects, for
project managers and their team members to have a reference for
comparing their projects to others and it can be used as a basis
for the development of national standards. This pocket guide
provides a quick introduction as well as a structured overview of
this guidance and deals with the key issues within project
management: * Roles and responsibilities * Balancing the project
constraints * Competencies of project personnel All ISO 21500
subject groups (themes) are explained: Integration, Stakeholder,
Scope, Resource, Time, Cost, Risk, Quality, Procurement and
Communication. A separate chapter explains the comparison between,
ISO 21500 and PMBOK(R) Guide PRINCE2, Agile, Lean, Six Sigma and
other methods, practices and models. Finally, it provides a high
level description of how ISO 21500 can be applied in practice using
a generic project life cycle. Proper application of this new
globally accepted project management guideline will support
organizations and individuals in growing their project management
maturity consistently to a professional level.
Almost 80% of CEOs say that their organization must get better at
managing external relationships. According to The Economist, one of
the major reasons why so many relationships end in disappointment
is that most organizations 'are not very good at contracting'. This
ground-breaking title from leading authority IACCM (International
Association for Contract and Commercial Management) represents the
collective wisdom and experience of Contract, Legal and Commercial
experts from some of the world's leading companies to define how to
partner for performance. This practical guidance is designed to
support practitioners through the contract lifecycle and to give
both 'supply' and 'buy' perspectives, leading to a more consistent
approach and language that supports greater efficiency and
effectiveness. Within the five phases described in this book
(Initiate, Bid, Development, Negotiate and Manage), readers will
find invaluable guidance on the whole lifecycle with insights to
finance, law and negotiation, together with dispute resolution,
change control and risk management. This title is the official
IACCM operational guidance and fully supports and aligns with the
course modules for Certification.
Note: This pocket book is available in several languages: English,
German, French, Spanish, Dutch. This pocket guide is based on the
PMBOK(R) Guide Fifth Edition. It contains a summary of the PMBOK(R)
Guide, to provide a quick introduction as well as a structured
overview of this framework for project management. This pocket
guide deals with the key issues and themes within project
management and the PMBOK(R) Guide as follows: - Key terms and
definitions in the project management profession - A short overview
of the activities of PMI Inc., the organization and its standards:
PMBOK(R) Guide, Standard for Project Portfolio Management, Standard
for Program Management and other standards. - The essentials of the
Project Lifecycle and Organization. - What are the key project
management knowledge areas and processes? Main target Group for
this pocket guide is anyone with an interest in understanding the
PMBOK(R) Guide framework or a systematic approach for project
management. The book is also very useful for members of a project
management team in a project environment using the PMBOK(R) Guide
as a shared reference. A complete but concise description of the
PMBOK(R) Guide, for anyone involved in projects or project
management, for only 15,95!
This is the official Open Group Pocket Guide for TOGAF Version 9.1
and is published in hard copy and electronic format by Van Haren
Publishing on behalf of The Open Group. TOGAF(R), an Open Group
Standard, is a proven enterprise architecture methodology and
framework used by the world's leading organizations to improve
business efficiency. It is the most prominent and reliable
enterprise architecture standard, ensuring consistent standards,
methods, and communication among enterprise architecture
professionals. Enterprise architecture professionals fluent in
TOGAF standards enjoy greater industry credibility, job
effectiveness, and career opportunities. TOGAF helps practitioners
avoid being locked into proprietary methods, utilize resources more
efficiently and effectively, and realize a greater return on
investment.
This pocket guide is the one book to read for everyone who wants to
learn about Scrum. The book covers all roles, rules and the main
principles underpinning Scrum, and is based on the Scrum Guide
Edition 2013. A broader context to this fundamental description of
Scrum is given by describing the past and the future of Scrum. The
author, Gunther Verheyen, has created a concise, yet complete and
passionate reference about Scrum. The book demonstrates his core
view that Scrum is about a journey, a journey of discovery and fun.
He designed the book to be a helpful guide on that journey. Ken
Schwaber, Scrum co-creator says that this book currently is the
best available description of Scrum around. The book combines some
rare characteristics: * It describes Scrum in its entirety, yet
places it in a broader context (of past and future). * The author
focuses on the subject, Scrum, in a way that it truly supports the
reader. The book has a language and style in line with the
philosophy of Scrum. * The book shows the playfulness of Scrum.
David Starr and Ralph Jocham, Professional Scrum trainers and early
agile adopters, say that this is the ultimate book to be advised as
follow-up book to the students they teach Scrum to and to teams and
managers of organizations that they coach Scrum to.
For trainers free additional material of this book is available.
This can be found under the "Training Material" tab. Log in with
your trainer account to access the material. The TOGAF 9
certification program is a knowledge-based certification program.
It has two levels, leading to certification for TOGAF 9 Foundation
and TOGAF 9 Certified, respectively. The purpose of certification
to TOGAF 9 Certified is to provide validation that, in addition to
the knowledge and comprehension of TOGAF 9 Foundation level, the
Candidate is able to analyze and apply this knowledge. The learning
objectives at this level therefore focus on application and
analysis in addition to knowledge and comprehension. This Study
Guide supports students in preparation for the TOGAF 9 Part 2
Examination, leading to TOGAF 9 Certified. This third edition
contains minor updates to remove references to the TOGAF 8-9
Advanced Bridge Examination1 and also adds four bonus practice
examination questions to Appendix B. It gives an overview of every
learning objective for the TOGAF 9 Certified Syllabus beyond the
Foundation level.
For trainers free additional material of this book is available.
This can be found under the "Training Material" tab. Log in with
your trainer account to access the material. Note: This pocket book
is available in several languages: English, German, Dutch. Since
2001 the Van Haren Publishing ITIL Pocket Guides have helped
readers all over the world to understand the essentials of ITIL (IT
Infrastructure Library), the leading framework for IT service
management. This pocket guide does exactly the same as previous
editions: offering a concise summary of ITIL, based on ITIL(R) 2011
Edition. We have condensed the full ITIL framework, found in 2000
pages, into just 200 pocket-sized pages! It means that this book is
an essential time-saving and cost-effective guide to ITIL 2011
Edition -- for both industry experts and students alike. Primarily
it is a quick, portable reference tool to ITIL for all
professionals in the service management community. What is the
'lifecycle' approach? What are the key service management processes
and functions? Secondly the ITIL pocket guide can be used as part
of the training material for everyone who wants to certify for the
ITIL Foundation exam. The guide contents cover all of the
specifications of APMG's ITIL Foundation Certificate syllabus.
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