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Crisis events are increasingly common. Their impacts are
greater--and they are more widely reported in the media--than ever
before. They often symbolize tragedy and loss, but they are also
the precipitating factors in radical, rapid, and frequently
positive social change. Understanding the complex dynamics of these
powerful events is imperative for both researchers and managers.
Taking a broad view of organizational crisis, the authors
synthesize a rich and diverse body of theory, research, and
practice and apply it to every kind of crisis imaginable, from oil
spills to nuclear disasters, airplane crashes, shuttle explosions,
and corporate implosions such as Enron. The "organization" can be
anything from a company to a federal bureaucracy or society.
Organizational crisis is presented as a natural stage in
organizational evolution, creating not only stress and threats but
also opportunities for growth and development. Communication is
viewed as the pivotal process in the creation and maintenance of
organization, and its role is examined here at every stage, from
incubation to avoidance, crisis management, and recovery.
Researchers, crisis managers, and communications managers will find
a wealth of applied theoretical orientations, including chaos
theory, sensemaking, organizational learning theory, and more.
Coordination of risk assessments and risk communication strategies
requires information sharing and establishing networks of working
relationships between groups and agencies. Establishing these
relationships necessitates overcoming - stitutional, cultural, and
political boundaries. Signi?cant barriers exist between r- ulatory
agencies and industry groups. Traditionally, these groups have
mistrusted one another, and cooperation and collaboration,
including sharing information, c- respondingly has been limited.
The adoption of radio frequency identi?cation te- nology for
tracking livestock, for example, has been met with signi?cant
resistance due in part to mistrust between regulatory agencies and
producers (Veil, 2006). In the food industry, the need for
coordination has been enhanced by industry in- gration and
globalization of both markets and production. In the case of GM
foods discussed earlier, disagreements between U. S. , European
Union, and Canadian r- ulatory agencies fueled the debate over the
safety of GM crops. Overcoming institutional and cultural barriers,
and mistrust is necessary to create consistency in risk messages.
Open communication and information sharing can help clarify where
risk perceptions diverge and identify points of convergence. The
outcome may not be universal agreement about risks, but convergence
around the general parameters of risk. Summary These best practice
strategies of risk communication are not designed to function as
distinct steps or isolated approaches. Rather than being mutually
exclusive, they serve to complement one another and create a
coherent approach to confronting risk communication problems.
Coordination of risk assessments and risk communication strategies
requires information sharing and establishing networks of working
relationships between groups and agencies. Establishing these
relationships necessitates overcoming - stitutional, cultural, and
political boundaries. Signi?cant barriers exist between r- ulatory
agencies and industry groups. Traditionally, these groups have
mistrusted one another, and cooperation and collaboration,
including sharing information, c- respondingly has been limited.
The adoption of radio frequency identi?cation te- nology for
tracking livestock, for example, has been met with signi?cant
resistance due in part to mistrust between regulatory agencies and
producers (Veil, 2006). In the food industry, the need for
coordination has been enhanced by industry in- gration and
globalization of both markets and production. In the case of GM
foods discussed earlier, disagreements between U. S. , European
Union, and Canadian r- ulatory agencies fueled the debate over the
safety of GM crops. Overcoming institutional and cultural barriers,
and mistrust is necessary to create consistency in risk messages.
Open communication and information sharing can help clarify where
risk perceptions diverge and identify points of convergence. The
outcome may not be universal agreement about risks, but convergence
around the general parameters of risk. Summary These best practice
strategies of risk communication are not designed to function as
distinct steps or isolated approaches. Rather than being mutually
exclusive, they serve to complement one another and create a
coherent approach to confronting risk communication problems.
The first monograph dealing exclusively with the neuropsychological
and psychosocial sequelae of subarachnoid hemorrhage (SAH) and its
treatment. It provides an overview of basic treatment modalities
and functional outcome after SAH with special emphasis on aneurysm
surgery. In the methods section, neuropsychological,
neuropsychiatric and capacity of daily life assessment issues in
patients after SAH are reviewed, and the neuroanatomical basis of
the neurobehavioral abnormalities after SAH is critically
discussed. Furthermore, the frequently overseen aspects of
psychological adjustment including quality of life after SAH, the
hemorrhage as a psychological trauma, and rehabilitational issues
are met in this book.
In this fully updated Fifth Edition, three of today's most
respected crisis/risk communication scholars provide the latest
theory, practice, and innovative approaches for handling crisis.
This acclaimed book presents the discourse of renewal as a theory
to manage crises effectively. The book provides in-depth case
studies that highlight successes and failures in dealing with core
issues of crisis leadership, managing uncertainty, communicating
effectively, understanding risk, promoting communication ethics,
enabling organizational learning, and producing renewing responses
to crisis. Unlike other crisis communication texts, this book
answers the question, "What now?" and explains how organizations
can and should emerge from crisis. Authors Robert R. Ulmer, Timothy
L. Sellnow, and Matthew W. Seeger provide guidelines for taking the
many challenges that crises present and turning those challenges
into opportunities for overcoming a crisis.
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