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The Ostrich Effect goes beyond the typical "how to" approach of
most books that deal with difficult conversations at work. It aims
to teach the reader what conversations to have, and when to have
them, in order to solve destructive problems that occur in the
workplace. Like the proverbial ostrich with its head in the sand,
people often avoid confronting small issues at work, but, if
avoided, these issues will escalate and inevitably wreak havoc.
Drawing on a combination of social science research and Kahn's
practical experience as an organizational psychologist, the book
examines the micro-processes that underlie the way in which these
problems develop and flourish. These micro-processes are tiny,
fleeting, and hardly noticeable, but when they are identified,
something startling becomes apparent: there is a predictable
pattern to this escalation. The book uses a variety of examples to
demonstrate this pattern across a range of organizations and
industries, and offers a toolkit to help guide the reader in
resolving people problems at work. The toolkit focuses not on
changing others, but on changing how we interact with others-our
own behavior is the most powerful force for change that we have.
The ostrich remains the symbol of those of us who foolishly ignore
our problems while hoping that they will magically disappear. By
identifying this "ostrich effect", the reader is empowered to
re-frame and neutralize its impact.
The Ostrich Effect goes beyond the typical "how to" approach of
most books that deal with difficult conversations at work. It aims
to teach the reader what conversations to have, and when to have
them, in order to solve destructive problems that occur in the
workplace. Like the proverbial ostrich with its head in the sand,
people often avoid confronting small issues at work, but, if
avoided, these issues will escalate and inevitably wreak havoc.
Drawing on a combination of social science research and Kahn's
practical experience as an organizational psychologist, the book
examines the micro-processes that underlie the way in which these
problems develop and flourish. These micro-processes are tiny,
fleeting, and hardly noticeable, but when they are identified,
something startling becomes apparent: there is a predictable
pattern to this escalation. The book uses a variety of examples to
demonstrate this pattern across a range of organizations and
industries, and offers a toolkit to help guide the reader in
resolving people problems at work. The toolkit focuses not on
changing others, but on changing how we interact with others-our
own behavior is the most powerful force for change that we have.
The ostrich remains the symbol of those of us who foolishly ignore
our problems while hoping that they will magically disappear. By
identifying this "ostrich effect", the reader is empowered to
re-frame and neutralize its impact.
This one-volume guide to a healthy congregation combines the wisdom
of a rabbi with the expertise of an organizational development
consultant to demonstrate the power of positive relationships and
show how to avoid some of the common traps that can lead to serious
conflict. Using the life of the synagogue as its central
illustration, this book gives vital lessons for congregations of
any faith on how to be a healthy community of believers. Leaders
and congregants alike are shown how to incorporate all their gifts
for the creation and support of a healthy faith community.
Synagogue life is considered through case studies--struggles over
what to do with an endowment fund, a social action committee that
no one joins, changing a worship service time, clergy
transitions--which are examined for what they reveal about the
strugglesof congregations and their leaders to create healthy
institutions. Each chapter integrates organizational theory and
faith values in the pursuit of a deeper understanding of synagogue
lfie. For non-Jewish congregations, the book offers rich insights
into Hebrew texts and culture and the common elements between
synagogue and church life. This House We Build enables both clergy
and members to learn more deeply about creating and sustaining
communities of faith in the course of inevitable transitions and
everyday challenges.
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