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Books > Social sciences > Psychology > Occupational & industrial psychology
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The Ostrich Effect - Solving Destructive Patterns at Work (Paperback)
Loot Price: R1,850
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The Ostrich Effect - Solving Destructive Patterns at Work (Paperback)
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The Ostrich Effect goes beyond the typical "how to" approach of
most books that deal with difficult conversations at work. It aims
to teach the reader what conversations to have, and when to have
them, in order to solve destructive problems that occur in the
workplace. Like the proverbial ostrich with its head in the sand,
people often avoid confronting small issues at work, but, if
avoided, these issues will escalate and inevitably wreak havoc.
Drawing on a combination of social science research and Kahn's
practical experience as an organizational psychologist, the book
examines the micro-processes that underlie the way in which these
problems develop and flourish. These micro-processes are tiny,
fleeting, and hardly noticeable, but when they are identified,
something startling becomes apparent: there is a predictable
pattern to this escalation. The book uses a variety of examples to
demonstrate this pattern across a range of organizations and
industries, and offers a toolkit to help guide the reader in
resolving people problems at work. The toolkit focuses not on
changing others, but on changing how we interact with others-our
own behavior is the most powerful force for change that we have.
The ostrich remains the symbol of those of us who foolishly ignore
our problems while hoping that they will magically disappear. By
identifying this "ostrich effect", the reader is empowered to
re-frame and neutralize its impact.
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