The two-volume set LNCS 11233 and LNCS 11234 constitutes the proceedings of the 19th International Conference on Web Information Systems Engineering, WISE 2018, held in Dubai, United Arab Emirates, in November 2018. The 48 full papers and 21 short papers presented were carefully reviewed and selected from 209 submissions. The papers are organized in topical sections on blockchain, security, social network and security, social network, microblog data analysis, graph data, information extraction, text mining, recommender systems, medical data analysis, Web services and cloud computing, data stream and distributed computing, data mining techniques, entity linkage and semantics, Web applications, and data mining applications.

The two-volume set LNCS 11233 and LNCS 11234 constitutes the proceedings of the 19th International Conference on Web Information Systems Engineering, WISE 2018, held in Dubai, United Arab Emirates, in November 2018. The 48 full papers and 21 short papers presented were carefully reviewed and selected from 209 submissions. The papers are organized in topical sections on blockchain, security, social network and security, social network, microblog data analysis, graph data, information extraction, text mining, recommender systems, medical data analysis, Web services and cloud computing, data stream and distributed computing, data mining techniques, entity linkage and semantics, Web applications, and data mining applications.

This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17-21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

th I3E 2010 marked the 10 anniversary of the IFIP Conference on e-Business, e- Services, and e-Society, continuing a tradition that was invented in 1998 during the International Conference on Trends in Electronic Commerce, TrEC 1998, in Hamburg (Germany). Three years later the inaugural I3E 2001 conference was held in Zurich (Switzerland). Since then I3E has made its journey through the world: 2002 Lisbon (Portugal), 2003 Sao Paulo (Brazil), 2004 Toulouse (France), 2005 Poznan (Poland), 2006 Turku (Finland), 2007 Wuhan (China), 2008 Tokyo (Japan), and 2009 Nancy (France). I3E 2010 took place in Buenos Aires (Argentina) November 3-5, 2010. Known as "The Pearl" of South America, Buenos Aires is a cosmopolitan, colorful, and vibrant city, surprising its visitors with a vast variety of cultural and artistic performances, European architecture, and the passion for tango, coffee places, and football disc- sions. A cultural reference in Latin America, the city hosts 140 museums, 300 theaters, and 27 public libraries including the National Library. It is also the main educational center in Argentina and home of renowned universities including the U- versity of Buenos Aires, created in 1821. Besides location, the timing of I3E 2010 is th also significant--it coincided with the 200 anniversary celebration of the first local government in Argentina.

This book presents advanced software development tools for construction, deployment and governance of Service Oriented Architecture (SOA) applications. Novel technical concepts and paradigms, formulated during the research stage and during development of such tools are presented and illustrated by practical usage examples. Hence this book will be of interest not only to theoreticians but also to engineers who cope with real-life problems. Additionally, each chapter contains an overview of related work, enabling comparison of the proposed concepts with exiting solutions in various areas of the SOA development process. This makes the book interesting also for students and scientists who investigate similar issues.

The 2002 IFIP Workshop on Internet Technologies, Applications, and Societal Impact (WITASI 2002), held in Wroclaw, Poland, October 10-11, 2002, presents different research aspects of the Internet, both technical and societal. The workshop aims at getting together scientists and practitioners from different research areas to work together on Internet development and reflect on Internet consequences to the economy and society. The papers presented in these proceedings describe state-of-the-art research in such areas of Internet applications as languages, mobility, multimedia, quality of service, voice over IP, and wireless access. A total of 40 papers were submitted to WITASI 2002 out of which 18 papers were selected for presentation at the workshop and inclusion in the proceedings. The workshop also includes 4 invited papers. WIT ASI 2002 was sponsored by IFIP -the International Federation for Information Processing. It was organized by Working Group WG 6.4 on Internet Applications Engineering of the Technical Committee TC 6 on Communication Systems. Locally, WITASI 2002 was organized by the Institute of Control and Systems Engineering, Wroclaw University of Technology.

The book describes recent research results in the areas of modelling, creation, management and presentation of interactive 3D multimedia content. The book describes the current state of the art in the field and identifies the most important research and design issues. Consecutive chapters address these issues. These are: database modelling of 3D content, security in 3D environments, describing interactivity of content, searching content, visualization of search results, modelling mixed reality content, and efficient creation of interactive 3D content. Each chapter is illustrated with example applications based on the proposed approach. The final chapter discusses some important ethical issues related to the widespread use of virtual environments in everyday life. The book provides ready to use solutions for many important problems related to the creation of interactive 3D multimedia applications and will be a primary reading for researchers and developers working in this domain.

th I3E 2010 marked the 10 anniversary of the IFIP Conference on e-Business, e- Services, and e-Society, continuing a tradition that was invented in 1998 during the International Conference on Trends in Electronic Commerce, TrEC 1998, in Hamburg (Germany). Three years later the inaugural I3E 2001 conference was held in Zurich (Switzerland). Since then I3E has made its journey through the world: 2002 Lisbon (Portugal), 2003 Sao Paulo (Brazil), 2004 Toulouse (France), 2005 Poznan (Poland), 2006 Turku (Finland), 2007 Wuhan (China), 2008 Tokyo (Japan), and 2009 Nancy (France). I3E 2010 took place in Buenos Aires (Argentina) November 3-5, 2010. Known as "The Pearl" of South America, Buenos Aires is a cosmopolitan, colorful, and vibrant city, surprising its visitors with a vast variety of cultural and artistic performances, European architecture, and the passion for tango, coffee places, and football disc- sions. A cultural reference in Latin America, the city hosts 140 museums, 300 theaters, and 27 public libraries including the National Library. It is also the main educational center in Argentina and home of renowned universities including the U- versity of Buenos Aires, created in 1821. Besides location, the timing of I3E 2010 is th also significant--it coincided with the 200 anniversary celebration of the first local government in Argentina.

The 2002 IFIP Workshop on Internet Technologies, Applications, and Societal Impact (WITASI 2002), held in Wroclaw, Poland, October 10-11, 2002, presents different research aspects of the Internet, both technical and societal. The workshop aims at getting together scientists and practitioners from different research areas to work together on Internet development and reflect on Internet consequences to the economy and society. The papers presented in these proceedings describe state-of-the-art research in such areas of Internet applications as languages, mobility, multimedia, quality of service, voice over IP, and wireless access. A total of 40 papers were submitted to WITASI 2002 out of which 18 papers were selected for presentation at the workshop and inclusion in the proceedings. The workshop also includes 4 invited papers. WIT ASI 2002 was sponsored by IFIP -the International Federation for Information Processing. It was organized by Working Group WG 6.4 on Internet Applications Engineering of the Technical Committee TC 6 on Communication Systems. Locally, WITASI 2002 was organized by the Institute of Control and Systems Engineering, Wroclaw University of Technology.

This two volume set LNCS 10041 and LNCS 10042 constitutes the proceedings of the 17th International Conference on Web Information Systems Engineering, WISE 2016, held in Shanghai, China, in November 2016. The 39 full papers and 31 short papers presented in these proceedings were carefully reviewed and selected from 233 submissions. The papers cover a wide range of topics such as Social Network Data Analysis; Recommender Systems; Topic Modeling; Data Diversity; Data Similarity; Context-Aware Recommendation; Prediction; Big Data Processing; Cloud Computing; Event Detection; Data Mining; Sentiment Analysis; Ranking in Social Networks; Microblog Data Analysis; Query Processing; Spatial and Temporal Data; Graph Theory; Non-Traditional Environments; and Special Session on Data Quality and Trust in Big Data.

This two volume set LNCS 10041 and LNCS 10042 constitutes the proceedings of the 17th International Conference on Web Information Systems Engineering, WISE 2016, held in Shanghai, China, in November 2016. The 39 full papers and 31 short papers presented in these proceedings were carefully reviewed and selected from 233 submissions. The papers cover a wide range of topics such as Social Network Data Analysis; Recommender Systems; Topic Modeling; Data Diversity; Data Similarity; Context-Aware Recommendation; Prediction; Big Data Processing; Cloud Computing; Event Detection; Data Mining; Sentiment Analysis; Ranking in Social Networks; Microblog Data Analysis; Query Processing; Spatial and Temporal Data; Graph Theory; Non-Traditional Environments; and Special Session on Data Quality and Trust in Big Data.

This two volume set LNCS 9418 and LNCS 9419 constitutes the proceedings of the 16th International Conference on Web Information Systems Engineering, WISE 2015, held in Miami, FL, USA, in November 2015. The 53 full papers, 17 short and 14 special sessions and invited papers, presented in these proceedings were carefully reviewed and selected from 189 submissions. The papers cover the areas of big data techniques and applications, deep/hidden Web, integration of Web and internet, linked open data, semantic Web, social network computing, social Web and applications, social Web models, analysis and mining, Web-based applications, Web-based business processes and Web services, Web data integration and mashups, Web data models, Web information retrieval, Web privacy and security, Web-based recommendations, and Web search.

This two volume set LNCS 9418 and LNCS 9419 constitutes the proceedings of the 16th International Conference on Web Information Systems Engineering, WISE 2015, held in Miami, FL, USA, in November 2015. The 53 full papers, 17 short and 14 special sessions and invited papers, presented in these proceedings were carefully reviewed and selected from 189 submissions. The papers cover the areas of big data techniques and applications, deep/hidden web, integration of web and internet, linked open data, semantic web, social network computing, social web and applications, social web models, analysis and mining, web-based applications, web-based business processes and web services, web data integration and mashups, web data models, web information retrieval, web privacy and security, web-based recommendations, and web search.