Advances in The Human Side of Service Engineering - Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17 21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA (Paperback, 1st ed. 2018)

This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17-21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

General

Imprint:	Springer International Publishing AG
Country of origin:	Switzerland
Series:	Advances in Intelligent Systems and Computing, 601
Release date:	June 2017
First published:	2018
Editors:	Louis E. Freund • Wojciech Cellary
Dimensions:	235 x 155mm (L x W)
Format:	Paperback
Pages:	240
Edition:	1st ed. 2018
ISBN-13:	978-3-319-60485-5
Categories:	Books > Professional & Technical > Technology: general issues > Engineering: general Books > Computing & IT > Social & legal aspects of computing > Human-computer interaction Books > Business & Economics > Industry & industrial studies > Service industries > General Books > Computing & IT > Applications of computing > Artificial intelligence > General
LSN:	3-319-60485-6
Barcode:	9783319604855

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