The purpose of this book is to put in writing the things I heard from the employees at the lower levels of different organizations; their ideas, suggestions, concerns, feelings, and-why not?-their genuine complains and frustrations. I hope this book helps to open the minds, hearts and souls of those who supervise people at any level of the organization, and not only the doors of theirs offices, to listen to what the employees want or need to say. They may be right or wrong as anybody else. If they are right, tell them what you plan to do, act accordingly and provide them with frequent feedback; if they are wrong, explain to them why they are wrong in a clear and specific manner. Organizations must make sure that supervisors are instructed to be available to their direct reports and listen to them. Fear, the main reason for employees not to speak to their supervisors, must be removed from the work environment because it closes the doors to many good ideas including significant cost saving suggestions, erodes people's commitment, causes decrease in productivity and increase in employee turnover among other diseases. Sometimes the lack of communication is not necessary caused by fear but by supervisors who apparently are listening to employees without taking any action or providing adequate feedback. People understand yes followed by action and feedback, and they understand no when the reasons are clearly explained to them; but there is something that people can't understand and usually creates anger, resentment and frustration: to be ignored.

The purpose of this book is to share with whomever wants to read it, my simple spiritual journey from childhood through today. This is a journey with numerous peaks and valleys, but with no burning bushes, awesome spiritual experiences, or extraordinary miracles. I am a convinced and passionate Catholic who profoundly respects people who have chosen other Christian denominations, non-Christian religions, or no religion at all. They may be close members of my family, relatives or friends. I unconditionally love them and will never destroy a bridge, build a wall or close a gate that unite us; and I expect to be treated the same way. I am no better or worse than anyone else, and my spiritual journey is no different from other people's journey who were in similar circumstances, such as living in a country where an aggressive, official atheism was an integral part of the political structure and later becoming immigrant in another country, learning a new language, adapting to a new way of life and continuing this earthly pilgrimage. In this journey, I have-now as before-the support and companionship of my loving, compassionate and spiritually correct wife.

The purpose of this book is to share with whomever wants to read it, my simple spiritual journey from childhood through today. This is a journey with numerous peaks and valleys, but with no burning bushes, awesome spiritual experiences, or extraordinary miracles. I am a convinced and passionate Catholic who profoundly respects people who have chosen other Christian denominations, non-Christian religions, or no religion at all. They may be close members of my family, relatives or friends. I unconditionally love them and will never destroy a bridge, build a wall or close a gate that unite us; and I expect to be treated the same way. I am no better or worse than anyone else, and my spiritual journey is no different from other people's journey who were in similar circumstances, such as living in a country where an aggressive, official atheism was an integral part of the political structure and later becoming immigrant in another country, learning a new language, adapting to a new way of life and continuing this earthly pilgrimage. In this journey, I have-now as before-the support and companionship of my loving, compassionate and spiritually correct wife.

The purpose of this book is to put in writing the things I heard from the employees at the lower levels of different organizations; their ideas, suggestions, concerns, feelings, and-why not?-their genuine complains and frustrations. I hope this book helps to open the minds, hearts and souls of those who supervise people at any level of the organization, and not only the doors of theirs offices, to listen to what the employees want or need to say. They may be right or wrong as anybody else. If they are right, tell them what you plan to do, act accordingly and provide them with frequent feedback; if they are wrong, explain to them why they are wrong in a clear and specific manner. Organizations must make sure that supervisors are instructed to be available to their direct reports and listen to them. Fear, the main reason for employees not to speak to their supervisors, must be removed from the work environment because it closes the doors to many good ideas including significant cost saving suggestions, erodes people's commitment, causes decrease in productivity and increase in employee turnover among other diseases. Sometimes the lack of communication is not necessary caused by fear but by supervisors who apparently are listening to employees without taking any action or providing adequate feedback. People understand yes followed by action and feedback, and they understand no when the reasons are clearly explained to them; but there is something that people can't understand and usually creates anger, resentment and frustration: to be ignored.