This international Handbook provides a comprehensive overview of key topics, debates and issues within the now well-established field of Knowledge Management (KM). With contributions from a range of highly-skilled authors, diverse and multi-disciplinary approaches towards KM are explored in this fantastic new reference work. Topics covered include performance, ethics, sustainability and cross-cultural management, making this an equally important read to academics and practitioners working in areas such as technology, education and engineering. By analysing how the field of KM has developed over the years, as well as presenting new methods to be implemented in the workplace, this Handbook outlines a research agenda for the future of organisational learning and innovation.

This international Handbook provides a comprehensive overview of key topics, debates and issues within the now well-established field of Knowledge Management (KM). With contributions from a range of highly-skilled authors, diverse and multi-disciplinary approaches towards KM are explored in this fantastic new reference work. Topics covered include performance, ethics, sustainability and cross-cultural management, making this an equally important read to academics and practitioners working in areas such as technology, education and engineering. By analysing how the field of KM has developed over the years, as well as presenting new methods to be implemented in the workplace, this Handbook outlines a research agenda for the future of organisational learning and innovation.

This book explores whether knowledge management makes a positive contribution to organisational success in financial service institutions. In addressing this aim, the study develops the twin objectives of identifying the critical success factors for knowledge management and then establishing which of these factors have an impact on organisational success. Adopting a mixed methods approach, the key findings of this research are that there is a significant difference in perceptions of organisational success for organisations operating in a knowledge management environment compared with organisations operating in a non-knowledge management environment. Furthermore, this research has also established that the portfolio of factors associated with perceptions of organisational success are different for the two groups of organisations. Thus, this research makes an important contribution to knowledge management theory by developing a unifying framework of critical success factors for knowledge management in financial service institutions. The practical implications of this study mean that managers can focus on the factors that make most impact on perceptions of organisational success