Value creation is a pivotal aspect of the modern business industry. By implementing these strategies into initiatives and processes, deeper alliances between customers and organizations can be established. The Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry is a comprehensive source of scholarly material on frameworks for the effective management of value co-creation in contemporary business contexts. Highlighting relevant perspectives across a range of topics, such as public relations, service-dominant logic, and consumer culture theory, this publication is ideally designed for professionals, researchers, graduate students, academics, and practitioners interested in emerging developments in the service industry.

A Firsthand Look at the Role of the Industrial Engineer The industrial engineer helps decide how best to utilize an organization's resources to achieve company goals and objectives. Introduction to Industrial Engineering, Second Edition offers an in-depth analysis of the industrial engineering profession. While also providing a historical perspective chronicling the development of the profession, this book describes the standard duties performed, the tools and terminologies used, and the required methods and processes needed to complete the tasks at hand. It also defines the industrial engineer's main areas of operation, introduces the topic of information systems, and discusses their importance in the work of the industrial engineer. The authors explain the information system concept, and the need for integrated processes, supported by modern information systems. They also discuss classical organizational structures (functional organization, project organization, and matrix organization), along with the advantages and disadvantages of their use. The book includes the technological aspects (data collection technologies, databases, and decision-support areas of information systems), the logical aspects (forecasting models and their use), and aspects of principles taken from psychology, sociology, and ergonomics that are commonly used in the industry. What's New in this Edition: The second edition introduces fields that are now becoming a part of the industrial engineering profession, alongside conventional areas (operations management, project management, quality management, work measurement, and operations research). In addition, the book: Provides an understanding of current pathways for professional development Helps students decide which area to specialize in during the advanced stages of their studies Exposes students to ergonomics used in the context of workspace design Presents key factors in human resource management Describes frequently used methods of teaching in the field Covers basic issues relative to ergonomics and human-machine interface Introduces the five basic processes that exist in many organizations Introduction to Industrial Engineering, Second Edition establishes industrial engineering as the organization of people and resources, describes the development and nature of the profession, and is easily accessible to anyone needing to learn the basics of industrial engineering. The book is an indispensable resource for students and industry professionals.

A Firsthand Look at the Role of the Industrial Engineer

The industrial engineer helps decide how best to utilize an organization’s resources to achieve company goals and objectives. Introduction to Industrial Engineering, Second Edition offers an in-depth analysis of the industrial engineering profession. While also providing a historical perspective chronicling the development of the profession, this book describes the standard duties performed, the tools and terminologies used, and the required methods and processes needed to complete the tasks at hand. It also defines the industrial engineer’s main areas of operation, introduces the topic of information systems, and discusses their importance in the work of the industrial engineer.

The authors explain the information system concept, and the need for integrated processes, supported by modern information systems. They also discuss classical organizational structures (functional organization, project organization, and matrix organization), along with the advantages and disadvantages of their use. The book includes the technological aspects (data collection technologies, databases, and decision-support areas of information systems), the logical aspects (forecasting models and their use), and aspects of principles taken from psychology, sociology, and ergonomics that are commonly used in the industry.

What’s New in this Edition:

The second edition introduces fields that are now becoming a part of the industrial engineering profession, alongside conventional areas (operations management, project management, quality management, work measurement, and operations research). In addition, the book:

Provides an understanding of current pathways for professional development

Helps students decide which area to specialize in during the advanced stages of their studies

Exposes students to ergonomics used in the context of workspace design

Presents key factors in human resource management

Describes frequently used methods of teaching in the field

Covers basic issues relative to ergonomics and human–machine interface

Introduces the five basic processes that exist in many organizations

Introduction to Industrial Engineering, Second Edition establishes industrial engineering as the organization of people and resources, describes the development and nature of the profession, and is easily accessible to anyone needing to learn the basics of industrial engineering. The book is an indispensable resource for students and industry professionals.

Table of Contents

Introduction

Educational Goals

Definitions and Examples Related to Industrial Engineering

Models

Teaching Industrial Engineering

Historical Overview

The Impact of Globalization on the Industrial Engineering Profession

Industrial Engineering and Systems

Industrial Engineering and Process Design

The Need for Integrated and Dynamic Processes

Summary

References

Modeling the Organizational Structure and the Facility Layout

Educational Goals

Introduction

What Is an Organization?

Development of Organizations

Examples of Organizational Structures

Organizing Workplace Equipment and Machinery

Organization-Wide Processes

Summary

References

Project Management

Educational Goals

Introduction

Project Initiation

Project Scheduling

The Implementation Phase—Project Execution Monitoring and Control

References

Information Systems

Educational Goals

Introduction

Components of the Information System

Quality of Information

Forecasting

References

Supply Chain Management: The Interface with the Customer

Educational Goals

Introduction to the Customer Interface and Its Design

The Impact of Inventory

Bill of Materials

The Master Production Schedule

Delivery Time and Time-Based Competition

Avoiding Unnecessary Activities

Shortening the Duration of Value Added and Necessary Activities

Quality-Based Competition

Cost-Based Competition

Summary

References

The Interface with Suppliers and Subcontractors

Procurement as a Way to Gain a Competitive Advantage

Purchasing From an External Source: The "Make or Buy" Decisions

Introduction to Suppliers Management

Selecting the Right Suppliers

Managing the Process: Contract Management

E-commerce and Supplier Management

Inventory Management: Cost/Benefit

Considerations

The Benefits of Inventories

Costs Related to Inventory

Inventory Management Models and the Assumptions on Which They Are Based

Summary

References

Scheduling

Introduction to Operational Scheduling

Single-Machine Scheduling

Scheduling the Job Shop

Schedule Control

Flow Shop Scheduling

Applying the JIT Philosophy in Scheduling

The Theory of Constraints and the Drum Buffer Rope Approach to Scheduling

References

Streamlining the Transformation Process: Material Requirements Planning Systems

The Need for Material Requirements Planning

The Basic MRP Record

Input Data and Data Quality Issues

Capacity Considerations: The Evolution of MRP2 Systems

Using the MPS for Available to Promise Analysis

Lot Sizing Considerations

Uncertainty and Buffering Considerations

MRP as a Predecessor of the ERP

Summary

References

Enterprise Resource Planning

Educational Goals

Introduction

Functionalities and Components of ERP Systems

The Database and the Model Base

Business Intelligence

Process Design and Reengineering

ERP Implementation Projects

References

The Human Factor

Educational Objectives

Introduction

History

Ergonomics

Motoric Tasks

Body Posture

Access and Space Design

Anthropometry

Workload Lifting and Exertion in the Workplace

Workplace Environmental Factors

Specialization and the Development of Workers’ Medical Problems

Design Flexibility

Cognitive Tasks

Key Elements in Work Environment Design

Human Resources Management

Summary

References

Introduction to Supply Chain Management

Educational Goals

Introduction

Background: Terms, Definitions, and Historic Overview

Supply Chain Characteristics

Major Characteristics and Considerations in Supply Chain Planning

Types of Contracts and Engagements

Information and Its Importance

Designing the Supply Chain

Supply Chain Monitoring and Control Management

Summary

References

Introduction to Service Engineering

Educational Goals

Introduction

Service Processes

Classification of Service Systems

Key Characteristics and Considerations in Designing Service Systems

Introduction to Queuing Systems

Main Service Disciplines

Service System Simulation

General Approach to Planning Number of Service Personnel

Rush Hours and Their Importance

Feedback: Customer Satisfaction Surveys

Summary

References