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This book introduces the most advanced and recent theoretical
research on innovative priority mechanisms in service settings. It
covers cutting-edge topics on service innovations such as
line-sitting, service-position-trading, referral priority programs,
queue-scalping, distance-based priority, and dynamic priority
policy. It also contains a variety of practical examples and
applications which help managers to make better decisions and to
develop a coherent business strategy. This book appeals to a wide
readership, from academics and Ph.D. students who are interested in
priority mechanisms, to service managers and researchers in the
service industry. This is an open access book.
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