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Books > Professional & Technical > Environmental engineering & technology > General

Haloforms and Related Compounds in Drinking Water (Hardcover, 2003 ed.): Anastasia Nikolaou Haloforms and Related Compounds in Drinking Water (Hardcover, 2003 ed.)
Anastasia Nikolaou; Contributions by P. Andrzejewski, W. Elshorbagy, F. H. Frimmel, S. K. Golfinopoulos, …
R5,268 Discovery Miles 52 680 Ships in 18 - 22 working days

Drinking water quality has been a matter of concern for several decades. Disinfection of drinking water improves its microbiological quality and prevents disease outbreaks. However, continuously increasing scientific research concerns the presence of organic and inorganic contaminants in water. Many of these compounds, named haloforms, originate from the procedure of disinfection, being formed during reactions of disinfectants with natural organic matter present in water. Haloforms may possess carcinogenic or mutagenic properties; therefore minimization of their concentrations in drinking water is a critical issue. Regulatory measures are becoming more and more stringent, as new health effects become known and optimized high-sensitivity analytical methodologies are being developed. Up-to-date research findings concerning all these aspects have been collected, critically reviewed, summarized, and are presented and discussed in the present book.

Unit Processes in Drinking Water Treatment (Hardcover): Willy J. Masschelein Unit Processes in Drinking Water Treatment (Hardcover)
Willy J. Masschelein
R12,880 Discovery Miles 128 800 Ships in 10 - 15 working days

This text offers information on the theory of major drinking water treatment processes and contains real-life practical examples. It aims to create guidelines for the design of unit processes that operate within an overall framework for water treatment plants.

Chemistry for the Protection of the Environment 4 (Hardcover, 2005 ed.): Robert Mournighan, Marzenna R. Dudzinska, John Barich,... Chemistry for the Protection of the Environment 4 (Hardcover, 2005 ed.)
Robert Mournighan, Marzenna R. Dudzinska, John Barich, Marjorie A. Gonzalez, Robin K. Black
R5,380 Discovery Miles 53 800 Ships in 18 - 22 working days

Chemistry for the Protection of the Environment 4 focuses on:

a [ Environmental aspects of agricultural practices

a [ Field characterization and quantification of chemical constituents

a [ Fate of contaminants in the environment/environmental monitoring

a [ Thermal treatment technologies

a [ Remediation of contaminated sites

a [ Wastewater treatment and sludge management

a [ Environmental Security

a [ Risk Assessment and Environmental Management

This volume is the proceedings of the first CPE conference in the new millennium and the thirteenth in a well-established series of conferences on Chemistry for the Protection of the Environment, first established in 1976. With support of the U.S. EPA, the series of conferences provides an opportunity for interdisciplinary exchange of ideas among international specialists, from diverse fields and backgrounds, on the chemical aspects of environmental protection. Over the years, the CPE conferences have gathered participants from more and more countries, and the scope of interests have been broadened. Held in Hilo, Hawaii, this was the first of these international conferences to take place in the United States. The Organizing Committee attracted to the conference a wide range of talented scientists and engineers who have useful ideas to contribute on how to clean our environment.

Any pollution control or pollution cure action today must take into consideration not only one element of the environment, like water, air or soil but also proper environmental handling and related problems. In all cases, chemical processes play a highly significant role. In recent years there has been a shift from wastewatertechnologies and pollutant monitoring problems to environment management and solid wastes issues. This book provides a forum for chemical scientists and engineers who are dedicated to the worthy mission of making a cleaner, healthier world for everyone.

The central goals of Chemistry for the Protection of the Environment are to improve technology transfer and scientific dialogue, thereby leading to better comprehension of and solution to a broad spectrum of environmentally related problems.

The Revaluation of Women's Work (Hardcover, 2nd edition): Sheila Lewenhak The Revaluation of Women's Work (Hardcover, 2nd edition)
Sheila Lewenhak
R2,795 Discovery Miles 27 950 Ships in 10 - 15 working days

This book provides a survey and analysis of the different ways in which women's work is valued throughout the world. It challenges the narrow definition of work as paid work, as that excludes so many of women's activities. It looks at ways in which women's worth has been consistently undervalued in industrial as well as non-industrial countries, in socialist as well as free-enterprise economies. These practices distort the national product of countries heavily dependent on women's labour, but, above all, they are among the most obvious marks of the exploitation of women. Technological changes are already altering established female/male divisions of labour. Transnational enterprises, often located in Special Economic Zones, are reducing differences between industrial and nonindustrial countries. Valuing women's work correctly, whether unpaid in the home or underpaid outside it, is part of the battle against discrimination and poverty. Men who do similar work also benefit. It is the crucial step towards the achievement of male/female equality. The book will be particularly valuable for those concerned with the issues, in trade unions, women's groups, international agencies and NGOs and for course in economics and social studies.

The Collapse of 2020 (Hardcover): Kirkpatrick Sale The Collapse of 2020 (Hardcover)
Kirkpatrick Sale
R495 Discovery Miles 4 950 Ships in 18 - 22 working days
Concrete in the Marine Environment (Hardcover): P.K. Mehta Concrete in the Marine Environment (Hardcover)
P.K. Mehta
R11,129 Discovery Miles 111 290 Ships in 10 - 15 working days

Concrete has clearly emerged as the most economical and durable material for the building of the vast majority of marine structures. Reinforced concrete too has overcome the technological problems making it a suitable material for the construction of advanced marine structures such as offshore drilling platforms, superspan bridges and undersea tunnels. As the world becomes increasingly ocean-oriented for energy and other resources it is predicted that construction activities during the 21st century will be dominated by concrete sea structures. The performance of concrete in the marine environment is presented here giving state-of-the-art reviews of the nature of the marine environment; the composition and properties of concrete; history of concrete performance in seawater; major causes of deterioration of concrete in the marine environment; selection of materials and mix proportioning for durable concrete; recommended concrete practice; and repair of deteriorated marine structures. It should be of value to any design or construction engineer responsible for marine structures.

Estuaries and Nutrients (Hardcover, Revised ed.): Bruce J. Neilson, L.Eugene Cronin Estuaries and Nutrients (Hardcover, Revised ed.)
Bruce J. Neilson, L.Eugene Cronin
R5,059 Discovery Miles 50 590 Ships in 18 - 22 working days

Estuaries are eternally enriched. Their positions at the foot of watersheds and their convenience as receiving bodies for the wastes of cites, towns and farms results in continuous addition of nutrients - those elements and compounds which are essential for organic production. Such materials must be added to these complex bodies of water to sustain production, since there is a net loss of water and its contents to the oceans. Enrichment from land and the ocean and the subsequent cycling of the original chemicals or their derivatives contribute to the extraordinarily high values of estuaries for human purposes. Many estuaries are able to assimilate large quantities of nutrients despite the great fluctuations which occur with variations in the flow from tributaries. The nutrients can be stored, incorporated in standing crops of plants, released, cycled and exported - and the system frequently achieves high production of plants and and animals without creation of any undesirable results of enrichment. Excessive enrichment with the same elements and compounds can, however, be highly detrimental to estuaries and their uses. Coastal cities are usually located on the estuaries which provided a harbor for the- and which now receive partially treated sewage and other wastes from the expanding population and industrial activity. Conversion of woodlands to agricultural use and the extensive application of fertilizers have resulted in the flow of large quantities of nutrients down the hill or slopes and eventually into the estuary.

Managing Oak Forests in the Eastern United States (Paperback): Patrick D. Keyser, Todd Fearer, Craig A. Harper Managing Oak Forests in the Eastern United States (Paperback)
Patrick D. Keyser, Todd Fearer, Craig A. Harper
R1,604 Discovery Miles 16 040 Ships in 9 - 17 working days

If you are responsible for oak management, Managing Oak Forests in the Eastern United States is for you. It is the definitive practical guide for anyone interested in improving stewardship of eastern oak forests. Organized into three sections, the first section, "Background and Biology: Setting the Stage," helps you establish a solid understanding of the history and ecology of eastern oak ecosystems. It examines the question "Why do we manage oaks?" and looks at some of the challenges faced in oak management such as fire, wildlife management, and oak regeneration. It also provides a description and distribution of oak forests across the eastern United States and discusses the biology of oaks. The second section, "Silviculture: What Is in the Tool Box," gives you a practical understanding of how management can be implemented in eastern oak forests. It covers natural regeneration, artificial regeneration, and use of prescribed fires, competition control, and intermediate treatments. The third and final section, "Managing Oaks: How Do I Make It Work for Me?" helps you clarify your objectives and chart a course to bring about the desired outcomes for the forests you are managing. This section assists you in evaluating your progress in managing your oaks and what changes you will need to make. It provides details on management objectives for upland oaks, woodlands and savannahs, and bottomland oaks. It also gives you guidance on managing deer impacts on oak forests. The last chapter is specifically designed to help you get started.

A World Not Made for Us - Topics in Critical Environmental Philosophy (Paperback): Keith R. Peterson A World Not Made for Us - Topics in Critical Environmental Philosophy (Paperback)
Keith R. Peterson
R768 Discovery Miles 7 680 Ships in 9 - 17 working days
Artificial Intelligence for Capital Markets (Hardcover): Syed Hasan Jafar, Hemachandran K, Hani El-Chaarani, Sairam Moturi,... Artificial Intelligence for Capital Markets (Hardcover)
Syed Hasan Jafar, Hemachandran K, Hani El-Chaarani, Sairam Moturi, Neha Gupta
R3,294 Discovery Miles 32 940 Ships in 9 - 17 working days

Artificial Intelligence for Capital Market throws light on application of AI/ML techniques in the financial capital markets. This book discusses the challenges posed by the AI/ML techniques as these are prone to "black box" syndrome. The complexity of understanding the underlying dynamics for results generated by these methods is one of the major concerns which is highlighted in this book: Features: Showcases artificial intelligence in finance service industry Explains Credit and Risk Analysis Elaborates on cryptocurrencies and blockchain technology Focuses on optimal choice of asset pricing model Introduces Testing of market efficiency and Forecasting in Indian Stock Market This book serves as a reference book for Academicians, Industry Professional, Traders, Finance Mangers and Stock Brokers. It may also be used as textbook for graduate level courses in financial services and financial Analytics.

Photonic Instrumentation - Sensing and Measuring with Lasers (Hardcover): Silvano Donati Photonic Instrumentation - Sensing and Measuring with Lasers (Hardcover)
Silvano Donati
R3,621 Discovery Miles 36 210 Ships in 9 - 17 working days

Provides a comprehensive guide to measurements with lasers Examines the design of optical and laser-based instruments Reviews the development of measurement strategies Includes two new chapters on self-mixing interferometry and quantum sensing Includes end of chapter problems

Nuclear Forensic Analysis (Paperback, 2nd edition): Yanis Varoufakis, Kenton J. Moody, Patrick M. Grant, Ian D. Hutcheon Nuclear Forensic Analysis (Paperback, 2nd edition)
Yanis Varoufakis, Kenton J. Moody, Patrick M. Grant, Ian D. Hutcheon
R2,779 Discovery Miles 27 790 Ships in 9 - 17 working days

Now in its second edition, Nuclear Forensic Analysis provides a multidisciplinary reference for forensic scientists, analytical and nuclear chemists, and nuclear physicists in one convenient source. The authors focus particularly on the chemical, physical, and nuclear aspects associated with the production or interrogation of a radioactive sample. They consolidate fundamental principles of nuclear forensic analysis, all pertinent protocols and procedures, computer modeling development, interpretational insights, and attribution considerations. The principles and techniques detailed are then demonstrated and discussed in their applications to real-world investigations and casework conducted over the past several years. Highlights of the Second Edition include: A new section on sample analysis considerations and interpretation following a post-detonation nuclear forensic collection New case studies, including the most wide-ranging and multidisciplinary nuclear forensic investigation conducted by Lawrence Livermore National Laboratory to date Expanded treatments of radiologic dispersal devices (RDDs) and statistical analysis methodologies The material is presented with minimal mathematical formality, using consistent terminology with limited jargon, making it a reliable, accessible reference. The broad-based coverage provides important insight into the multifaceted changes facing this recently developed science.

X-ray Imaging of the Soil Porous Architecture (Hardcover, 1st ed. 2022): Sacha Jon Mooney, Iain M. Young, Richard J. Heck,... X-ray Imaging of the Soil Porous Architecture (Hardcover, 1st ed. 2022)
Sacha Jon Mooney, Iain M. Young, Richard J. Heck, Stephan Peth
R4,704 Discovery Miles 47 040 Ships in 18 - 22 working days

The advent of X-ray Computed Tomography (CT) as a tool for the soil sciences almost 40 years ago has revolutionised the field. Soil is the fragile, thin layer of material that exists above earth's geological substrates upon which so much of life on earth depends. However a major limitation to our understanding of how soils behave and function is due to its complex, opaque structure that hinders our ability to assess its porous architecture without disturbance. X-ray imagery has facilitated the ability to truly observe soil as it exists in three dimensions and across contrasting spatial and temporal scales in the field in an undisturbed fashion. This book gives a comprehensive overview of the "state of the art" in a variety of application areas where this type of imaging is used, including soil water physics and hydrology, agronomic management of soils, and soil-plant-microbe interactions. It provides the necessary details for entry level readers in the crucial areas of sample preparation, scanner optimisation and image processing and analysis. Drawing on experts across the globe, from both academia and industry, the book covers the necessary "dos and don'ts", but also offers insights into the future of both technology and science. The wider application of the book is provided by dedicated chapters on how the data from such imagery can be incorporated into models and how the technology can be interfaced with other relevant technical applications. The book ends with a future outlook from the four editors, each of whom has over 20 years of experience in the application of X-ray CT to soil science.

AI and Deep Learning in Biometric Security - Trends, Potential, and Challenges (Hardcover): Gaurav Jaswal, Vivek Kanhangad,... AI and Deep Learning in Biometric Security - Trends, Potential, and Challenges (Hardcover)
Gaurav Jaswal, Vivek Kanhangad, Raghavendra Ramachandra
R4,927 Discovery Miles 49 270 Ships in 10 - 15 working days

This book provides an in-depth overview of artificial intelligence and deep learning approaches with case studies to solve problems associated with biometric security such as authentication, indexing, template protection, spoofing attack detection, ROI detection, gender classification etc. This text highlights a showcase of cutting-edge research on the use of convolution neural networks, autoencoders, recurrent convolutional neural networks in face, hand, iris, gait, fingerprint, vein, and medical biometric traits. It also provides a step-by-step guide to understanding deep learning concepts for biometrics authentication approaches and presents an analysis of biometric images under various environmental conditions. This book is sure to catch the attention of scholars, researchers, practitioners, and technology aspirants who are willing to research in the field of AI and biometric security.

Energy and Environmental Engineering (Hardcover): Chuck Lancaster Energy and Environmental Engineering (Hardcover)
Chuck Lancaster
R3,165 R2,867 Discovery Miles 28 670 Save R298 (9%) Ships in 18 - 22 working days
Springer Series in Light Scattering - Volume 2: Light Scattering, Radiative Transfer and Remote Sensing (Hardcover, 1st ed.... Springer Series in Light Scattering - Volume 2: Light Scattering, Radiative Transfer and Remote Sensing (Hardcover, 1st ed. 2018)
Alexander Kokhanovsky
R4,745 Discovery Miles 47 450 Ships in 18 - 22 working days

This book presents a survey of modern theoretical and experimental techniques in studies of light scattering phenomena and radiative transfer processes in random media. It presents reviews on light scattering by sea water and bubbles, and includes a separate chapter addressing studies of the remote sensing of crystalline clouds with a focus on the shape of particles-a parameter rarely studied by passive remote sensing techniques. In particular, it offers a comprehensive analysis of polarized radiative transfer in optically active (e.g., chiral) light scattering media and explores advances in spectro-polarimetry of particulate media. Lastly it discusses new developments in light scattering for combustion monitoring.

Anthropological Optimism - Engaging the Power of What Could Go Right (Paperback): Anna J Willow Anthropological Optimism - Engaging the Power of What Could Go Right (Paperback)
Anna J Willow
R1,240 Discovery Miles 12 400 Ships in 9 - 17 working days

This book theorizes the role of optimism in anthropological thinking, research, writing, and practice. It sets out to explore optimism's origins and implications, its conceptual and practical value, and its capacity to contribute to contemporary anthropological aims. In an era of extensive ecological disruption and social distress, this volume contemplates how an optimistic anthropology can energize the discipline while also contributing to bettering the lives, communities, and environments of those we study. It brings together scholars diverse in background, career stage, and theoretical approach in a collective attempt to comprehend the myriad intersections of anthropology and optimism. The challenges of the COVID-19 pandemic have recently underscored the larger, longer-term catastrophes of climate change, ecosystemic collapse, social injustice, and antipathy towards scientific knowledge and those who produce it. In this context, exceedingly few anthropologists feel comfortable observing and documenting passively while their research communities face unrelenting waves of (un)natural disasters. We need to act. But we also need to hope. Discontent with the state of the world and cultural anthropology's turn to increasingly positive, future-oriented, and engaged work have converged to unleash a courageously optimistic anthropology. This book is a timely springboard for this impactful and emergent approach.

Geospatial Technologies for All - Selected Papers of the 21st AGILE Conference on Geographic Information Science (Hardcover,... Geospatial Technologies for All - Selected Papers of the 21st AGILE Conference on Geographic Information Science (Hardcover, 1st ed. 2018)
Ali Mansourian, Petter Pilesjoe, Lars Harrie, Ron Van Lammeren
R4,746 Discovery Miles 47 460 Ships in 18 - 22 working days

This book presents the research papers accepted for the 21st AGILE Conference on Geographic Information Science, held at Lund University Geographical Information Systems (GIS) Centre, Sweden on 12-15 June 2018. It discusses the role of geospatial technologies in the digitalization of society and is intended primarily for professionals and researchers in fields that can benefit from geoinformation - both within and outside the area of geographic information science.

Artificial Intelligence for Cognitive Modeling - Theory and Practice (Hardcover): Pijush Dutta, Souvik Pal, Asok Kumar, Korhan... Artificial Intelligence for Cognitive Modeling - Theory and Practice (Hardcover)
Pijush Dutta, Souvik Pal, Asok Kumar, Korhan Cengiz
R4,071 Discovery Miles 40 710 Ships in 10 - 15 working days

This book is written in a clear and thorough way to cover both the traditional and modern uses of Artificial Intelligence and soft computing. It gives an in-depth look at mathematical models, algorithms, and real-world problems that are hard to solve in MATLAB. The book is intended to provide a broad and in-depth understanding of fuzzy logic controllers, genetic algorithms, neural networks, and hybrid techniques such as ANFIS and the GA-ANN model. Key Features: A detailed description of basic intelligent techniques(Fuzzy logic, Genetic algorithm & neural network using MATLAB) A detailed description of the hybrid intelligent technique: Adaptive fuzzy inference technique(ANFIS) Formulation of the nonlinear model like Analysis of ANOVA & Response Surface Methodology Variety of solved problem on ANOVA & RSM Case studies of above mentioned intelligent techniques on the different process control system This book can be used as a handbook and a guide for students of all engineering disciplines, operational research areas, computer applications, and for various professionals who work in the optimization area.

Biomaterials for Photocatalysis - Promising New Materials (Hardcover): Rafael Luque, Awais Ahmad, Mabkhoot Alsaiari, Farid A.... Biomaterials for Photocatalysis - Promising New Materials (Hardcover)
Rafael Luque, Awais Ahmad, Mabkhoot Alsaiari, Farid A. Harraz
R4,766 Discovery Miles 47 660 Ships in 10 - 15 working days

Biomaterials are advanced materials that garner interdisciplinary research. Wastewater pollution causes many adverse effects on human health and the environment. In order to rectify this, biomaterials and other nanomaterials have been utilized as photocatalysts against environmental waste. In this book, biomaterials are highlighted as a promising material for waste management, as biomaterials are cost-effective, eco-friendly and closer to nature.

Metabolism of Polycyclic Aromatic Hydrocarbons in the Aquatic Environment (Hardcover): Usha Varanasi Metabolism of Polycyclic Aromatic Hydrocarbons in the Aquatic Environment (Hardcover)
Usha Varanasi
R17,216 Discovery Miles 172 160 Ships in 10 - 15 working days

This book shows how the biological transport, bioaccumulation, disposition, and toxicity of polycyclic aromatic hydrocarbons (PAH) in the aquatic environment are influenced by the ability or inability of organisms to metabolize these environmental pollutants. Written by leading scientists in the fields of PAH metabolism and toxicity in both aquatic and mammalian systems, this book discusses recent advances in the areas of PAH biogeochemistry and bioaccumulation, microbial degradation, enzymes of activation, and detoxication, metabolism of PAH, and laboratory and field studies on carcinogenic/toxic effects. Additionally, important similarities and differences in metabolism of PAH by aquatic and terrestrial organisms are featured. The discussion of bioavailability, metabolism, and subsequent toxic effects should aid in the assessment of the ecological consequences of PAH in the aquatic environment.

Nature Law and Policy in Europe (Paperback): Andrew Jackson Nature Law and Policy in Europe (Paperback)
Andrew Jackson
R1,358 Discovery Miles 13 580 Ships in 9 - 17 working days

This volume considers current and future challenges for nature law and policy in Europe. Following the Fitness Check evaluation of the Birds and Habitats Directives, in 2017 the EU adopted an Action Plan for nature, people and the economy to rapidly improve the Directives' implementation and accelerate progress towards the EU's biodiversity targets for 2020. More recently, the EU has adopted a Biodiversity Strategy for 2030 and proposed an EU Nature Restoration Law. This book makes a timely contribution by examining the current state of play in light of recent and historical developments, as well as the post-2020 nature law and policy landscape. While evidence suggests that Natura 2000 and the Habitats and Birds Directives have delivered conservation benefits for wildlife in Europe, biodiversity loss continues apace. The book reviews the requirements for an effective international nature conservation system, with reference to the Birds and Habitats Directives. It examines regulatory regimes, current legal issues in the fields of site protection and species protection, the protection of areas outside Natura 2000, recent developments in the EU and the UK, including the implications of Brexit, agriculture and nature conservation, litigation, science and access to justice. Written by leading experts in the field, from a range of stakeholder groups, the volume draws on diverse experiences as well as providing interdisciplinary perspectives. This volume will be essential reading for students and scholars interested in European environmental policy and law, including lawyers, ecologists, environmental scientists, political scientists, natural resource managers, and planners. It will also be of interest to conservation practitioners, policy-makers and NGOs.

Waste Management and the Environment X (Hardcover): J.J. Casares Long, H Itoh, M. Lega Waste Management and the Environment X (Hardcover)
J.J. Casares Long, H Itoh, M. Lega
R2,964 Discovery Miles 29 640 Ships in 18 - 22 working days

Waste Management is one of the key problems of modern society due to the ever-expanding volume and complexity of discarded domestic and industrial waste. Society is increasingly aware of the need to establish better practices and safer solutions for waste disposal. This requires further investigation into disposal methods and recycling as well as new technologies to monitor landfills, industrial mining wastes and chemical and nuclear repositories. This creates a need for more research on current disposal methods such as landfills, incineration, chemical and effluent treatment, as well as recycling, clean technologies, waste monitoring, public and corporate awareness and general education. Unfortunately, many of the policies adopted in the past were aimed at short term solutions without due regard to the long term implications on health and the environment, leading in many cases to the need to take difficult and expensive remedial action. The desired direction of Waste Management is towards sustainable strategies. The approach that has emerged as the most promising has been called 4Rs, where reduction, reuse, recycling and recovery are seen as the best actions. This largely decreases the volume of waste that needs final disposal. Recovery refers to the establishment of two new classifications, those of Secondary Raw Materials (SRM) and of Refuse Derived Fuel (RDF). They both relate to useful products obtained from waste and make a shift from the mere recycle or reuse - mostly seen as a way to reduce dumping - to the valuable employment of such matter within the production cycle. Another aspect of this revolution is happening subtly and gradually by people buying waste; particularly eWaste and some types of plastic, the so-called technical waste. This is happening due to the strong demand and high price of certain new materials and the possibility of sorting out waste in developing regions of the world. As a result, a market in Secondary Raw Materials (SRM) has developed. Covering various areas under the topic of Waste management, this volume contains a selection of papers presented at the 10th International Conference on Waste Management and the Environment.

The Fabry-Perot Interferometer - History, Theory, Practice and Applications (Hardcover): M. Vaughan The Fabry-Perot Interferometer - History, Theory, Practice and Applications (Hardcover)
M. Vaughan
R10,616 Discovery Miles 106 160 Ships in 10 - 15 working days

The interferometer is a versatile instrument which has played a central role in many developments in physics. Its uses include measurements of fine and hyperfine structure in atomic spectra, precision measurements of the velocity of light, studies of isotope shift and nuclear structure. It has contributed to recent work in remote sensing, optical bistability, plasma physics, atomic physics, light scattering spectroscopy and astrophysics.

Lean Six Sigma for the Office - Integrating Customer Experience for Enhanced Productivity (Hardcover, 2nd edition): James... Lean Six Sigma for the Office - Integrating Customer Experience for Enhanced Productivity (Hardcover, 2nd edition)
James William Martin
R1,664 Discovery Miles 16 640 Ships in 9 - 17 working days

Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office , Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated. This 2nd edition provides insight into the new tools and methods Lean Six Sigma process improvement professionals need to improve customer experience and increase productivity within high transaction processes across complex information technology ecosystems. It is one-stop self-contained reference for the application of Lean Six Sigma methods enhanced by powerful approaches for process improvement in highly complex service processes. Several new leading-edge topics are integrated into this new edition, such as: * The "voice of" customers, suppliers, employees and partners * Design Thinking Alignment * Ecosystems in Information Technology * Metadata Definition and Lineage * Information Quality Governance * Big Data Collection and Analytics * Mapping High Volume Transactions through Systems * Robotic Process Automation Applications * Automating for Solution Sustainability * Governing Organizations * Data Privacy (General Data Protection Regulation)

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