Consumer Behaviour 5e focuses on consumer needs, buying behaviour, and the art of customer satisfaction. It provides invaluable insight into the psychology behind consumer thinking, emotions, experiences and reasoning, as well as how choices between products/services, suppliers and product brands are made.

A unique South perspective on consumer information-processing, decision-making and buying patterns is emphasised through the lens of culture, family, media and values. This perspective will inform academics in the marketing field as well as industry practitioners on how customised marketing strategies can be developed to effectively reach each consumer. The significant impact of the growth of the millennial market segment, the use of digital technology, and access to shared experiences through social media and other online channels, is also explored.

This fifth edition of Consumer Behaviour covers traditional and contemporary issues such as:

• Consumer decision-making and influencing factors
• Why customers behave the way they do
• Market segmentation and how to target a specific market
• Consumer information-processing
• Brand loyalty and how to retain customers
• Customer relationship marketing
• Cross-cultural influences on consumer behaviour
• E-commerce and its effect on consumer behaviour.

Award winning novelist Karin Cronje has established herself as a fearless writer unafraid to expose issues usually considered off limits. There Goes English Teacher, which spans three years of adventures and misadventures as an English teacher in a small Korean village and later at a university, continues her pursuit of truth. This unusually honest memoir reflects amongst others, the nature of identity and the loss of it; sexuality; belief; ageing; displacement; belonging; and nationhood. Karin Cronje has a real talent for tongue-in-cheek observations of herself and her world. Her accounts of her own confusion and incomprehension as she navigates the collision of two cultures worlds apart are told with a mix of irony, pathos and humor. Yet underneath the lighthearted narration this intimate account shows how a disruption of the familiar can lead to fundamental change.

What further sets this memoir apart is that it is as close to first-hand as a reader may possibly ever get. Karin Cronje seldom allows us out of her head; she doesn’t give us anything like a travel writer’s perspective, a dispassionate description of landscape or exterior view. We inhabit this foreign place exactly as she did. Whilst in Korea, she completed a novel, which won the Jan Rabie/Rapport prize. She takes us with her through the various stages of writing it and we experience her internal processes that lead to an end she was unable to predict. Her return to South Africa poses unforeseen troubles. We are right there with her as she makes one disastrous and scandalous decision after another.

There Goes English Teacher is ultimately a celebration of the gifts the world has to offer while it entertains with a sometimes funny, sometimes sad, sometimes acerbic and ironic, but always humane voice. There are few South African memoirs that dig as deeply into what it means to be fully human. It is a compelling, moving story, unusually told and one that will not only linger long after finishing the book but will demand a second slower read to savour the writing.

Novelist Andre Brink married Karina Szczurek when he was 71 and she was 29. They were together for 10 years before he died on a plane, beside her, high above Africa in February 2015.

Selected and edited by Karina M. Szczurek, the love letters between herself and the writer Andre Brink included in You Make Me Possible tell in detail the story of how they met in Austria in December 2004, fell in love, and decided to forge a future together. The intense correspondence which followed in the weeks after their fateful encounter recounts their courtship in words, revealing their initially unacknowledged attraction, their fears and longings, and writing a new world of recognition and togetherness into being.

The letters chronicle the time between their first meeting and Karina's decision to relocate to South Africa to be with Andre in 2005.

The un-put-downable sequel to the bestselling The Kind Worth Killing.

TWO'S COMPANY, THREE'S FATAL

'Do you remember me?' she asked, after stepping into my office.

When private detective and former teacher Henry Kimball is hired to investigate an ex-pupil's cheating husband, he senses all is not quite what it seems, and before he knows it he's gotten far too close to the other woman. As the case gets ever stranger, he turns to the only person he can trust, Lily Kintner, someone with dark secrets of her own...

With its ingenious clockwork-like plot, and twists aplenty, The Kind Worth Saving is a crime novel to savour from a modern master.

From 1952 to 1981, South Africa's apartheid government ran a school for the training of African art teachers at Indaleni, in what is today KwaZulu-Natal. The Art Of Life In South Africa is about the students, teachers, art, ideas, and politics that led to the school's founding, and which circulated during the years of its existence at a remote former mission station. It is a story of creativity, beauty, and community in twentieth-century South Africa.

Daniel Magaziner radically reframes apartheid-era South African history. Against the dominant narrative of apartheid oppression and black resistance, this book focuses instead on a small group's efforts to fashion more fulfilling lives through the ironic medium of an apartheid-era school.

Lushly illustrated with almost 100 images, this book gives us fully formed lives and remarkable insights into life under segregation and apartheid.

A gripping, twisting and totally unpredictable thriller from the number one bestseller, perfect for fans of Harlan Coben, Linwood Barclay and David Baldacci.

The first 48 hours.... will decide if you live or die.

A cop needs to crack a deadly case. He's a detective hunting cold-blooded killers, but does he know more than he admits?

A mother has to save her daughter. She's a lawyer who must defend a murderer - but how far will she go to protect her only child?

A couple will commit the perfect crime. They have a plan - but can they trust each other with their lives?

Three stories. Two days. Does one secret connect them all?

The first 48 hours... May also be their last.

Are you looking to raise your leadership game and have a deeper and more sustainable impact on your team, your organization, and your career? Are you interested in learning time-tested principles that help you engage more fully with team members, improve individual and team performance, and are aligned with your values? If so, leading with empathy may be the perfect leadership style for you.

Empathetic Leadership is written "from the heart" for business, government, academic, and non-profit leaders who wish to enhance performance, productivity, and employee engagement in their organizations and lead with kindness, courage, and confidence while promoting the greatest collective benefit. Offering 47 practical lessons from the author's career as a Human Resources leader, adviser, confidante, and coach, it provides clear ideas in an easy-to-digest format and a down-to-earth, relatable style.

Topics cover key areas of leadership, including:

• Building A Team
• Managing Your Team
• Developing Your Culture
• Leading by Example
• Coaching & Mentoring
• Managing Your Career

Focus on these practical tips to bring out the best in your team and see your leadership skills and impact grow!

Klippe, messe en pyle uit ’n kruisboog: Die vreemste – en wreedste –misdaadtoneel in Kaptein Nicci de Wee se loopbaan.

Dan moet sy en haar nuwe taakspan boonop bontstaan om saam met die nimlike Blackie Swart ’n internasionale insident te voorkom.

Ook op haar lessenaar: die dood van twee jong meisies. En die angswekkende vermoede dat al hierdie sake met mekaar verband hou.

Met soveel kinkels in die kabel soos dooies in die staatslykhuis, moet Nicci-hulle alles tot hul beskikking inspan om ’n nuwe hel af te weer: van ’n rekenaarfundi, tot stiletto’s en selfs ’n paar petrolbomme.

Gou kom Nicci agter die monsters wat haar lewe en dié van haar kollegas bedreig, is gevaarliker as Ramoth, vlymskerp polisiefotograaf Stella Jansen se mak Komododraak.

In Jagter, haar derde Nicci de Wee-riller, draai Bettina Wyngaard al die krane oop.

This is a story with a beginning and an end that begins again.

Like everything and everyone around her, Blou Feetjie is part of the cycle of life. She wishes everyone happiness as she laughs and frolics gaily. Sometimes she plays near ten Very Special Stones that share their ancient wisdom with her.

She has to sit very quietly and listen very carefully to how she can make life easier, and better, and more beautiful, and happier, and lighter, and dearer, for others.

Jan Braai issued a crowdsourcing call in early 2017, and the response from the South African public was overwhelming – from the hundreds of entries received, Jan Braai has curated, tested and included over 80 favourite South African braai recipes. Each entry tells the story of how the recipe came about, why it is special – and of course celebrates the diversity of shisanyama available in South Africa. Shisanyama literally means ‘to burn meat’ in Zulu, and refers to the act of coming together to cook meat on an open fire.

Discover Mzansi favourites such as Bacon Bombs, Baby Back Ribs, Breakfast Pizza, Chakalaka, Brandy & Coke Short Rib, Red Curried Black Mussels, Corn Bread, Mustard Ice-cream with T-Bone Steak, Thokoza Park Chuck, Watermelon Salad and Lamb Jaffles, with loads of other treasured recipes.

This collection consists of 29 stories – 5 in English, 24 in Afrikaans. Several of the stories have been adapted from stage productions over a period of three years: BUTTERFLY, LOVESICK TIM, MOSCOW, SIX IN A BOAT, DIE SMITSTRAAT SUITE, ROME ’62 and PASSI PASSIO.

Hierdie jongste versameling van Nataniël bevat 29 stories – 5 in Engels, 24 in Afrikaans. Verskeie van die stukke is verwerk uit Nataniël-produksies oor ’n periode van drie jaar: BUTTERFLY, LOVESICK TIM, MOSCOW, SIX IN A BOAT, DIE SMITSTRAAT SUITE, ROME ’62 en PASSI PASSIO.

Hierdie elfde, omvattend herbewerkte uitgawe bied (naas bestaande hoofstukke oor wisselvorme, getalle ens.) twee nuwe hoofstukke wat onderskeidelik leestekens en trappe van vergelyking bereel. Bestaande reels is aangepas en word eenvoudiger verduidelik. Nuwe lyste bied duidelike leiding oor plekname in die Ooste, landname met hul geldeenhede en ISO-kodes, en elemente in die periodieke tabel. Skryfhulp oor transliterasie, Omgangsafrikaans en die SI-stelsel maak die uitgawe ’n volledige hulpbron.

Public administration comprises two integrated components, namely the political process in terms of which government policy is formulated, and a management process in terms of how this policy must be implemented. The introduction of strategic and performance management systems and procedures in the public sector has become international standard practice, often resulting in a comprehensive redesign of the traditionally bureaucratic legislative framework - strategic management links the government organisation to the community, thus incorporating the actual needs of the community in government's planning, while performance management gears the organisation towards service delivery. Strategic and performance management in the public sector provides an integrated management model for 21st century government organisations. This title is a step-by-step presentation of the strategic and performance management process, starting with government policies and culminating in a comprehensive performance management system. It contains practical examples, activities, relevant legislation boxes and supplementary material for further understanding.

Based on the 26 volume book series by Terry Brooks and Executive Produced by Jon Favreau, The Shannara Chronicles is the epic series set in a world thousands of years after the destruction of our civilization.

A year after the events of season one, The Four Lands is in chaos. The re-emergence of magic has the populace terrified, and an organization called The Crimson is hunting down magic users, using fear and intimidation to sow discord among the races.

Wil, scarred by the loss of Amberle and his separation from Eretria, has turned his back on his magical destiny to become a healer. But when a mysterious woman named Mareth saves Wil from a Crimson attack, he is forced to rejoin the fight. After reuniting with Eretria, Wil and Mareth seek out Allanon, only to learn that the Druid’s former protégé, Bandon, is on a mission to resurrect a creature of darkest evil: The Warlock Lord.

Together, our heroes must band together to take down The Crimson and prevent Bandon from unleashing an even greater threat upon the Four Lands, before it’s too late.

Chump the chimpanzee was always being silly.

He would make rude noises from BOTH ENDS, pick his nose with his little toe... and eat the skins of bananas, hurling out the tasty part inside. NASA's scientists thought he'd be the PERFECT chimp to send into space.

Little did Chump know that he had been selected for a deadly-dangerous mission. If a chimp could orbit Earth, then chances were a human could too. With Chump the chimp at the controls of a spacecraft, what could possibly go wrong? As it turned out, EVERYTHING.

Blast off with Chump, and encounter dog space pirates, evil insects, and the silliest chimpanzee who ever lived in this wildly funny space opera, fully illustrated in fantastic colour.

When Travis Nelson arrived in London, he expected to embark on a new life and a new job. Coming from California, he'd uprooted his wife and his cat, Sigrid, and planned to be here for the long haul. Then Covid-19 struck. Travis's new job vanished as the company cut staff. For two years, and through successive lockdowns, he was stuck in limbo in an unfamiliar city, trying to find his way.

To keep himself occupied, Travis set out to discover his adoptive home. He bought a bike and began cycling through London's streets and parks with his unusual travelling companion, Sigrid - his deaf, Norwegian Forest cat - who came along for the ride. But what started as a way of injecting routine and purpose into Travis's life in stressful times, created an internet sensation. When Travis began posting videos of the pair's rides on social media, he drew in another community of people looking for moments of joy in an anxious world.

In this charming memoir, Travis charts his adventures with Sigrid. He unlocks a hidden London seen only from cyclist's viewpoint, as well as finding friendship and hope. Most of all, it is the story of one man's relationship with his feline companion - one that has given him direction and a sense of belonging at a time when he felt lost.

A true crime classic about Daisy de Melker in ragtime Joburg – a city of murder, mayhem and gold.

Ted Botha takes the reader into the underbelly of Johannesburg in the 1920s and 1930s as he traces the fascinating story of the mysterious Daisy de Melker, who was hanged for poisoning her son. Many also believed she poisoned two husbands for their life insurance money.

In the shadow of ever-growing mine dumps, she went about her business quietly and unnoticed – the most unlikely of killers. Even though people close to her kept dying, no one suspected a thing for twenty years. When someone finally spoke up, it led to one of South Africa’s most sensational trials.

De Melker’s story unfolds in tandem with those of colourful Johannesburg characters of the same period such as the Foster Gang, Herman Charles Bosman, the dashing conman Baron von Veltheim and a Bonny-and-Clyde-style couple, Dicky Mallalieu and Gwen Tolputt. Some cross paths with each other and also those of famous writers of era such as Sir Arthur Conan Doyle and Sarah Gertrude Millin.

Hierdie kaartboek is veel meer as ’n gewone atlas – dit is ’n visuele fees vir lesers van alle ouderdomme, ryklik versier deur die bekende Mizielinskis.

Ontdek grense, stede, riviere en bergpieke, maar ook geskiedkundige plekke, ikoniese mense, belangrike plante en diere, kulturele gebeurtenisse en baie ander fassinerende feite wat met die verskillende plekke op ons planeet geassosieer word.

South Africa's Bomb kept the world guessing for years. Six-and-a- half nuclear bombs had been secretly built and destroyed, former South African President F.W. de Klerk announced in 1993. No other country has ever voluntarily destroyed its nuclear arsenal.

From 1975 Nic von Wielligh was involved in the production of nuclear weapons material, the dismantling of the nuclear weapons and the provision of evidence of South Africa's bona fides to the international community. The International Atomic Energy Agency declared South Africa's Initial Report to be the most comprehensive and professional that they had ever received. In this book the nuclear physicist and his daughter Lydia von Wielligh-Steyn tell the gripping story of the splitting of the atom and the power it releases. It is an account of ground-breaking research and the scientists responsible; it deals with uranium enrichment, the arms race and South Africa's secret programme.

The Bomb: South Africa's Nuclear Programme is a story of nuclear explosions, espionage, smuggling of nuclear materials and swords that became ploughshares.

The Car is the seventh studio album from Arctic Monkeys. Featuring ten new songs written by Alex Turner, produced by James Ford and recorded at Butley Priory, Suffolk, La Frette, Paris and RAK Studios, London.

If you can't trust your head, can you trust your heart?

If she had been found moments later, Amelia's heart would have stopped and never recovered. Instead she was taken from the desolate beach to the nearest hospital just in time to save her life. When her sister Lexi arrives from New York, Amelia's heart is beating, but the accident has implanted a series of false memories. These memories revolve around a man named Sam, and a perfect love story that never existed.

Determined to help her sister, Lexi enlists the help of Nick, a local vet who bears a striking resemblance to Sam. Together, Lexi and Nick recreate and photograph Amelia's dream dates in the hopes of triggering her true memories.

But as love starts to stir between Lexi and Nick, they must navigate a complex web of emotions. How can Lexi fall for Amelia's dream man without hurting her sister?

Filled with breathtaking romance, heart-wrenching emotion, the magic of destiny and the power of sisterhood, The Memory of Us is a must-read for fans of Holly Miller and Colleen Hoover.

Liverpool: a suburban crime family grips a whole city with fear. And their ambition reaches further still.

Galicia: an entire community waits on the windswept edge of Europe for the delivery of four tonnes of cocaine, brought across the ocean in an almost unbelievable craft.

London: Jonas Merrick, grey and quiet, alone in a small office, seems an unlikely character to be tasked with bringing down an international drug network. But while Jonas's colleagues regard him as scratchy, fastidious, old, he is also ruthless, cunning and brutally pragmatic. And he has a man on the inside: a would-be money-launderer on that wild Spanish coast. A man who has been undercover for so long, he has almost forgotten who he really is. And he is due to come home. Has to. For he will be given no mercy if he is caught. But Jonas needs him to stay.

The superb Jonas Merrick is fast becoming one of the great figures of British spy fiction. In At The Kill may be his most compelling story yet.

She will kill your worst enemy. All you have to do is kill hers.

One dark evening in New York City, two strangers meet by chance. Over drinks, Amanda and Wendy realise they have so much in common.

They both feel alone. They both drink alone. And they both desperately want revenge against the two men who destroyed their families.

Together, they have the perfect plan. If you kill for me, I'll kill for you...

Are you in your first job? Are you trying to find your first job? Are you stressing about entering the workplace? Are your parents stressing about you finding your first job? Shelagh Foster has seen so many people just like you, battling to get ahead once they've finished matric, college or university. This is a daunting time, but you don't need to go it alone -- let Shelagh guide you through the do's and don'ts of entering the workplace. This survival guide will give you answers to your workplace questions, and to questions you didn't even know to ask - Write the email that gets you an internship interview - Make a great impression in an interview - Crack the unwritten codes of office culture - Know how your body language impacts on your colleagues' impressions of your performance - Win respect in written and spoken communication - Be professional, no matter how humble your role might be - Interpret the office dress code ... Shelagh will show you the ropes and set you on the road to career success.