The profitability of any industry, in any technological sector - power, process, manufacturing, mineral extraction, transport, communication, etc - will be profoundly influenced by the reliability and performance of the plant which it uses. It is therefore vital that all possible measures are taken to maximise the productivity in use, and to minimise the maintenance costs and the downtime, of that plant. This book explains, in a clear and concise manner, the various organization structures that are needed for doing just that, the information systems with which those structures will need to be resourced, and the steps that will have to be taken in order to bring those structures and systems into being.
The author, Anthony Kelly, an experienced international consultant and lecturer on this subject, calls his approach BUSINESS-CENTRED MAINTENANCE (BCM) because it springs from, and is driven by, the identification of business objectives, which are then translated into maintenance objectives and which underpin the maintenance strategy formulation. For the first time maintenance management is analysed from the perspective of the whole company and thus makes sense not only technologically but also in economic and business terms.
Complete guide to maintenance from a whole-company perspective
Best-selling and world-renowned author
Complementary to RCM (Moubray) & TPM (Wilmott)

This classic text has now been completely revised and updated, making it an ideal introductory course in reliability for a wide range of engineering qualifications, including City & Guilds 8030 and HNC/Ds. A new chapter focuses on the role of the microprocessor and microcomputer controller, and the use of algorithms for monitoring system performance. The addition of numerous problems, self-check questions and exam-style questions makes this an extremely useful book for courses with an element of independent study.

G W A Dummer was born in 1909, and his career included pioneering work in the field of radar. Working on radar reliability in the early fifties, he became the first person in the world to propose and pioneer the integrated circuit. In recognition of his distinguished career, he has received the USA Medal of Freedom and the MBE.
Mike Tooley is Director of Curriculum and quality at Brooklands College, Surrey and a well-known author of textbooks in microelectronics and engineering. He currently teaches reliability.
R C Winton, MBE, worked for Mullard for 40 years, and played an important role on may committees such as the CBI Education and Training Committee. He was also a key figure at the IEEE, becoming Secretary of the UK and Republic of Ireland section.

A basic text in reliability ideal for a wide range of engineering courses
A classic brought fully up to date for today's students
New self-check questions make this book suitable for independent study

Comprehensive yet accessible, this text provides a practical introduction to the skills, attitudes, and methods required to assess the worth and value of human services offered in public and private organizations in a wide range of fields. Students are introduced to the need for such activities, the methods for carrying out evaluations, and the essential steps in organizing findings into reports. The text focuses on the work of people who are closely associated with the service to be evaluated, and is designed to help program planners, developers, and evaluators to work with program staff members who might be threatened by program evaluation.

This official ICSA study text has been specially designed to support students taking the Fund Administration module of ICSA's Level 5 qualifications in International Finance and Administration.The text covers the syllabus for each module and is structured to help in planning a programme of study. Learning outcomes linked to the syllabus are highlighted to help students focus on the examination requirements for each module.The text follows a standard format and includes a range of features to encourage active learning and to help students apply principles and theory to real-life business situations, including: case law and case examples stop and think scenarios worked examples test yourself review questions and answers glossaries of key termsThe text provides an excellent guide for students, but also serves as a useful reference for anyone who needs an accessible and practical introduction to the subject.

"For undergraduate and graduate courses in human resources."
A diverse approach to understanding and managing diversity.
"Understanding and Managing Diversity" uses applications to clarify the complexity of a diverse workforce, and explains how it can be used as an organizational asset. This text also provides students with a wide range of expertise--from the perspective of experienced interdisciplinary instructors (business, psychology, economics, theology, law, politics, history, etc.) to practitioners (diversity trainers, corporate managers, etc.).
Teaching and Learning Experience
This program will provide a better teaching and learning experience-for you and your students. Here's how:
Provide Students with an Accessible Format: Information is presented in a logical succession to help students learn that is in a way accessible to them.Present New and Timely Diversity Topics: Topics include Racial Identity, Work-Life Balance, Diversity Leadership, and Workplace Communication.Stimulate Critical Thinking about Managing Diversity A Best Practices feature provides examples of successful innovations.

To communicate effectively needs accurate information and precision in method, especially in the world of work where major decisions and the success of the organisation can be impacted negatively or positively by what is conveyed. Communicating globally in an ever-changing digital world can be challenging. Effective communication N5 - empowering the workforce therefore includes content on managing these changes, ethical work and communication practices, and communicating efficiently in multicultural and digital environments.

Entrepreneurship and small businesses are vital determinants of sustainable economic growth, particularly in emerging economies, and are acknowledged as engines driving competitiveness and job creation. Countries that have encouraged and nurtured both of these have stronger economies and are more resilient. Entrepreneurship and small business management focuses on developing the important skills necessary for entrepreneurs to succeed at doing business in emerging economies either in small or larger business.

Entrepreneurship and small business management provides a balanced theory and practical approach to help budding entrepreneurs develop thriving businesses. Fundamental aspects such as innovation and creativity are discussed as well as entrepreneurial strategies. The concluding section covers the essence of the business plan as well as relevant case studies, which are presented as a way of ensuring understanding.

Contents include the following:

• Starting a business
• Entrepreneurial skills
• Finance
• Corporate entrepreneurship
• Entrepreneurship
• Social entrepreneurship
• Governance
• Sustainability

Entrepreneurship and small business management aims to provide students of today with competencies to foster entrepreneurship.

In this extensively revised fourth edition textbook, authors Vladimir Pucik, Ingmar Bjoerkman, Paul Evans and Gunter Stahl take a people management and organizational perspective on the complex issues involved in successfully managing today's multinational firms. Taking account of contemporary business challenges of digitalization, inclusion, and sustainability, The Global Challenge explores how international strategies are executed through people management. Key Features: Practical examples from leading and emerging multinational firms from around the world Connected yet self-contained chapters to be used as teaching material in courses and programs Critical insights provided by a team of scholars with extensive teaching, research, and consulting experience worldwide Focus on topical issues such as mechanisms of cross-border control and coordination, virtual work and collaboration, diversity and inclusion, management of knowledge and innovation, and the role of people management in tackling societal problems and global sustainability challenges Balancing thoroughly updated case studies with the latest academic research, this cutting-edge fourth edition textbook will be an invaluable resource for students enrolled in MBA, EMBA, and Master's programs worldwide. Executives, managers, and HR professionals in multinational companies will also benefit from its examination of challenges and contradictions that firms confront when operating across borders.

Elgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas. This insightful Advanced Introduction provides a road map for building and maintaining a sustainable career. Delving into the meaning of a 'sustainable career', the book examines the factors that threaten a career's sustainability, such as economic turbulence, changes in organizational practices, and advances in technology, offering actions that can be taken to overcome these threats and strengthen the sustainability of careers. Key Features: Identifies the role of gender in building a sustainable career Introduces a new model of career sustainability, emphasizing the relevance of employees' home life in building a sustainable career Demonstrates how building a sustainable career is the shared responsibility of employees and their families, employers, and society Establishes that some groups in society are substantially more vulnerable than others and require additional or different resources to build and maintain a sustainable career This Advanced Introduction will be a valuable guide for scholars and advanced students of sustainable careers, human resource management, and organizational behavior. It will also be useful for practitioners and policy makers in these fields as well as individuals who want to build a more sustainable career.

This innovative textbook provides a systematic approach to developing practices of perception, reflection and inquiry to facilitate sound ethical action in organizational settings. Now in its second edition, Donna Ladkin's Mastering Ethics in Organizations invites readers to reflect and experiment on ethical behaviours with targetted activities in unique organizational contexts. Key features of the second edition include: A step-by-step approach to developing ethical astuteness Brand new case studies on companies including Volkswagen, Amazon and Boeing Art-based pedagogical material, including unique storytelling approaches through mythology and film Guided and informed discussions about contemporary ethical issues concerning the use of social media, artificial intelligence and human-centred design. Offering curated contextualized insights into the field, this textbook will be ideal reading for MBA business ethics courses, as well as Masters courses in leadership. It will also benefit Continuing Professional Development audiences dealing with ethical situations.

The authors of the pioneering Cutting-Edge Marketing Analytics return to the vital conversation of leveraging big data with Marketing Analytics: Essential Tools for Data-Driven Decisions, which updates and expands on the earlier book as we enter the 2020s. As they illustrate, big data analytics is the engine that drives marketing, providing a forward-looking, predictive perspective for marketing decision-making.

The book presents actual cases and data, giving readers invaluable real-world instruction. The cases show how to identify relevant data, choose the best analytics technique, and investigate the link between marketing plans and customer behavior. These actual scenarios shed light on the most pressing marketing questions, such as setting the optimal price for one’s product or designing effective digital marketing campaigns.

Big data is currently the most powerful resource to the marketing professional, and this book illustrates how to fully harness that power to effectively maximize marketing efforts.

Workplace bullying is an increasingly pervasive issue and is a challenge that should be addressed holistically, comprehensively and with a targeted approach. Every one of us in the workplace is affected by bullying, and we – company leaders, HR directors, bystanders, targets and bullies themselves – have a role to play in building psychologically safe work spaces.

In Building Psychologically Safe Spaces, Ngao Motsei teaches us how to make sense of workplace bullying. She starts by removing the confusion around what, precisely, constitutes bullying in the workplace – a behaviour that is often difficult to define – before explaining the steps that can be taken to bullyproof your organisation: actions are outlined that are required of leaders, bystanders, targets and bullies. She includes first-hand accounts from both leaders (previously accused of abrasive bullying behaviour) and targets to shed light on how this phenomenon affects all involved.

Ngao’s in-depth work on the subject, along with her personal experiences, has shown her that just as a bully can be reformed, so a target can find healing. This book is a guide to help all parties do just that.

Elgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas. Focussing on radical and breakthrough innovation, Joe Tidd provides a crucial insight into over 50 years of research and experience, and illustrates how the pioneering work on innovation dynamics can offer a deeper understanding of radical innovation to inform future research, policy and practice. The book also identifies the distinct sources, organization, processes and outcomes of radical innovation, in contrast to conventional incremental business and management approaches. Key Features: draws upon a distinct interdisciplinary body of knowledge on radical innovation illustrates conceptual models and practical methods to better understand and manage radical innovation goes beyond business school incremental approaches to innovation, such as marketing and design-thinking provides an argument for an iterative coupling process, between knowledge-push and demand-pull challenges and opportunities The practical approach in this Advanced Introduction will provide an excellent resource for scholars and researchers in innovation management and policy, as well as managers responsible for creating, resourcing and managing radical innovations.

The latest volume in this influential series brings together topical and authoritative contributions from leading international professionals involved in the use of games and simulations. With contributors offering examples drawn from a wide variety of countries including the US, the UK, the Netherlands, Australia and Russia, the book provides a global perspective on a key topic.

A discussion of the management of learning on short courses and in workshops, which may take place in a wide range of "educational" or training situations. It is particularly important that short courses have a good impact, that is, that they result in an improvement or change in some form of previous practice. Without impact, the value of short courses must be questioned.;This book cuts across the cultures of academic teaching and training and draws on Jenny Moon's experience in both fields. It offers a guide to the theory and practice of improving short courses in a wide range of situations.

Updated and expanded! Reviews the theory, materials, and processes that are used in the lithographic process. Opens with a brief historical introduction to the advances in microlithography. Discusses four major topics: the physics of the lithographic process, organic resist materials, resist processing, and plasma etching. Designed as a tutorial for researchers with no experience in the field, as well as those experienced in microlithography. Will also prove invaluable to those already involved in microlithography. Includes numerous references for more detailed reading on specific aspects of microlithography.

Effective planning and control of manufacturing operations allows businesses to achieve maximum profitability by reducing uncertainty at all stages of the manufacturing process. In this book, John Kenworthy offers an easy to follow overview of the principles and practice of manufacturing control, with the emphasis throughout on practical approaches and techniques rather than on theoretical discussion. The author demonstrates that many problems are common to different types of manufacturing enterprises and offers practical solutions which can lead to a dramatic increase in overall performance. Sales forecasting, distribution planning, capacity planning, scheduling, and continuous improvement policies are among the subject areas covered. Exercises at the end of each chapter help readers assimilate important points. This book will be an invaluable aid not only for industrial managers who are responsible for manufacturing planning and control, but also students, trainers and anyone wishing to increase their understanding of manufacturing control systems. It provides a clear overview of the principles and practice of manufacturing control; emphasises on practical techniques rather than theoretical discussion; and is published in association with "The Institute of Operations Management".

The new world of work is characterised by increased globalisation, digitalisation and virtualisation, as well as the continuous emergence of Fourth Industrial Revolution (4IR or Industry 4.0) technologies. These aspects have irrevocably transformed the world of work, placing increased emphasis on HR professionals to be effective change agents. The role of HR professionals is likely to become more pronounced in the future.

Given the numerous challenges South Africa face within the context of the Fourth Industrial Revolution, the aim of the book is to provide a South African perspective on human resource management (HRM) within the new world of work.

By focusing on the HR standards of the South African Board of People Practices (SABPP) the book covers the following aspects:

• Industry 4.0 and the new world of work
• International perspectives on human capital development
• Talent management
• Talent development
• Leadership in the new world of work
• HR Information Systems (HRIS)
• HR metrics and analytics
• HR service delivery and innovation
• HR risk management

The revised and fully updated second edition of this textbook illustrates the multi-layered knowledge accumulated in the field of international human resource management, developing understanding of the strategic management of people in organizations in a global context. It integrates comparative approaches to human resource management, extending beyond traditional coverage of the field to provide a broader overview of contemporary cultural, institutional and organizational challenges. Featuring cutting-edge insights into the field, this book is a crucial resource for advanced undergraduate and postgraduate courses in international human resource management and global talent management. It will also benefit instructors of courses in human resource management who wish to introduce an international perspective in their teaching. Key features include: Updated extensive coverage of key international human resource management issues Original case studies that draw attention to key aspects of international human resource management and offer students practical perspectives on the field Teaching materials and chapter slides to support classroom learning.

Supply Chain Management provides a practical framework for students and demonstrates how organisations manage the enterprise-wide functions of supply in today’s business environment. The textbook covers discussions around current supply chain issues within South African and southern African contexts. It also offers comprehensive coverage for undergraduate students who are studying transport and logistics as part of a degree or diploma, within a management qualification.

New to this edition:

•    Framing of SCM as value creation and not cost-cutting i.e. strategic importance and approaches to supply chain management
•    Impact of world events i.e. Russia-Ukraine war, Covid-19
•    Greater focus on sustainability and ethics
•    New technologies – AI, machine learning, big data
•    Additional information on supplier development
•    New overarching case study that leads students to analyse different elements of supply chain management and their application.

Table of Contents:

Part 1: Inbound supply chain
Chapter 1: Introduction to the concepts ‘supply chain management’ and ‘logistics’
Chapter 2: Purchasing and supply management 
Chapter 3: Supplier management
Chapter 4: Inbound transportation
Part 2: Internal supply chain
Chapter 5: Inventory management
Chapter 6: Warehouse management
Chapter 7: Operations management 
Part 3: Outbound supply chain
Chapter 8: Distribution management 
Chapter 9: Outbound transport
Chapter 10: Customer service and supplier management
Chapter 11: Integration of the supply chain 
Part 4: Supply chain management in practice
Chapter 12: Environmentally sustainable supply chain management
Chapter 13: Supply chain management in a platform economy
Chapter 14:  Supply chain management in the public sector

In the age of digital transformation, effective communication strategies and means in the workplace are essential. Great communicators are the ones who bring solutions, drive change, and motivate and inspire their colleagues. By improving communication skills, it is possible to enhance employee engagement, teamwork, decision-making and interdepartmental communication. People who are good and empowered communicators are also great ambassadors for their place of work. For these reasons, communication skills are the soft skills that employers seek the most in their employees.

Effective Communication N6 - empowering the workforce aims to help develop a solid strategy to keep employees informed and engaged; to avoid communication silos and overload; to build interpersonal relations, and to encourage a productive and conducive work environment. Tips are provided on how to promote an open organisational culture of trust and satisfaction, where knowledge sharing and healthy relations are prevalent and the use of various media is facilitated.

There are ample timely, concrete and real-life exercises and applications, and examples and illustrations of communication in action.

Effective Communication N6 - empowering the workforce is designed to take workplace communication to the next level and can be used by students, employees and those at executive management level.

There is a growing awareness in the global business environment of the importance of managing the supply side, also referred to as the input side, of business as a strategically important area. South African business managers are certainly also aware of the strategic significance of purchasing and supply management and the potential it holds for gaining a competitive advantage in an increasingly difficult and competitive business environment. This edition of Purchasing and supply management provides contemporary insights into this dynamic field of business management. Purchasing and supply management introduces new concepts and management tools to make purchasing and supply management more efficient in functioning within the broader concept of supply chain management. It covers not only basic principles, but also the activities incumbent on a purchasing and supply manager, as well as resources and areas of application. Furthermore, it addresses the relationships between purchasing and concepts such as logistics management and the more integrated system of supply chain management. This new edition has been comprehensively updated and includes case studies and multiple-choice questions which were not in the previous edition. It is therefore student friendly, but at the same time remains a valuable aid to the purchasing fraternity in South African business. Some of the more prominent topics that are included in this edition are the following: Purchasing and supply policies and strategies; purchasing price determination and cost analysis; evaluation and selection of suppliers; the management of quality; electronic commerce and electronic procurement applications; purchasing from small businesses. Purchasing and supply management is aimed at students in this field as well as practitioners in business.