Many resources are invested in the development and introduction
of Quality Assurance Systems in educational institutions all over
the world. Our assumption is that, as a result of quality assurance
activities, practitioners obtain information about their own
functioning and institutional performance which is new and valuable
to them and which therefore will form a basis for them to improve
performance. This assumption proves to be naive; too often
performance feedback is under-utilized, and evaluations become
void, legitimizing rites instead of a basis for organizational
learning and the improvement of institutions.
The aim of this book was to find out when educational
institutions do transform Quality Assurance data into actions to
improve performance, and how the use of such data can be promoted.
This volume reports on the study of Quality Assurance structures
and activities in 36 educational institutes in 6 European Countries
and presents guidelines for Quality Assurance.
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