Quality is becoming the most important competitive issue. The
customer demands quality making it imperative to businesses to take
it in serious consideration. It has become a matter of survival to
provide a quality product. The concern with quality demands a) a
better definition of the quality concept for each firm; b) a
constant monitoring and planning of the quality standards and
actions; and c) a continuous control of operations towards a
quality objective. This is essentially the message and the content
of this book: That quality needs to be defined contingent on the
specific activities of the firm; that quality needs to be
constantly monitored through a specific planning and recording
system and finally, that quality is essentially the result of
strong control activities. Belkaoui reviews the various approaches
to the specification of the quality concept, the type of recording
systems appropriate for its monitoring and the detailed control
procedures needed to achieve it.
The book should be very helpful to executives involved in a
total quality control program, management accountants involved in
the control of quality and accounting students in managerial
accounting courses.
General
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