Technology supports the value generation process of an organisation
by enabling or executing activities and business processes.
Throughout the ages different visions of technology and on its role
in organisations have been proposed and discussed. Currently
Information and Communication Technology (ICT) embeds a great
potential of organisational changes and performance improvements.
ICT permeates every human activity and continuously change the way
people live and work. Due to the capability of creation,
modification, storage, and transmission of information, ICT is
deeply different from traditional process technologies. Anyhow the
contribution of ICT to the value generation process in organisation
is not always evident, and is sometimes taken for granted. The aim
of this book is to discuss the problem of the identification of the
contribution of ICT to the organisational value generation process.
In particular the book describes a method to identify the main ICT
resources that support the value generation process of the
organisation. The book also describes the application of the method
to test cases based on real life scenarios.
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