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Towards Adaptive Spoken Dialog Systems (Paperback, 2013 ed.)
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Towards Adaptive Spoken Dialog Systems (Paperback, 2013 ed.)
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In Monitoring Adaptive Spoken Dialog Systems, authors Alexander
Schmitt and Wolfgang Minker investigate statistical approaches that
allow for recognition of negative dialog patterns in Spoken Dialog
Systems (SDS). The presented stochastic methods allow a flexible,
portable and accurate use. Beginning with the foundations of
machine learning and pattern recognition, this monograph examines
how frequently users show negative emotions in spoken dialog
systems and develop novel approaches to speech-based emotion
recognition using hybrid approach to model emotions. The authors
make use of statistical methods based on acoustic, linguistic and
contextual features to examine the relationship between the
interaction flow and the occurrence of emotions using non-acted
recordings several thousand real users from commercial and
non-commercial SDS. Additionally, the authors present novel
statistical methods that spot problems within a dialog based on
interaction patterns. The approaches enable future SDS to offer
more natural and robust interactions. This work provides insights,
lessons and inspiration for future research and development, not
only for spoken dialog systems, but for data-driven approaches to
human-machine interaction in general.
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