Studies on queueing models and their publication in professional
journals and textbooks have been sparse over the past eleven
decades. Collections of some of these studies have appeared either
as single volumes or just chapters of single volumes and/or
monographs. This book is an attempt to present some queuing models,
especially those applicable in business and industry, in a style
between a monograph and a textbook. Also the need of researchers
and practitioners for a handbook-type text and the current lack of
it explain the need for a book of this kind. Most of the basic
terminologies and concepts that appear throughout the text are
introduced in a systematic way in the first two chapters;
nevertheless, previous exposition to a first course in probability
and statistics is advised for later chapters.
General
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