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Public Service Excellence in the 21st Century (Hardcover, 1st ed. 2019)
Loot Price: R3,304
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Public Service Excellence in the 21st Century (Hardcover, 1st ed. 2019)
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This book combines academic wisdom and practitioners' insights to
critically examine the challenges faced by civil service systems in
the 21st Century. Moreover, the book evaluates what types of civil
servants are needed to tackle critical issues such as rapidly
ageing populations, increased urbanisation, environmental
degradation, swift technological advancement, and globalisation of
the market place in the social and economic realm of the 21st
Century. Its topics range from civil service development in
post-Soviet countries indicating that peer-to-peer learning is the
way forward, to civil service reforms in China, Japan, and Korea in
their quest to satisfy their citizens demands and expectations in
the 21st Century. Other topics span across regional analyses by
focusing on current dominant trends and challenges confronting
administrative and civil service systems, vis-a-vis technology,
innovation and "big data", and their disruptive effects on society
and government. This book will be of interest to both academics and
practitioners, and would-be builders of the 21st Century world.
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