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Virtual Services in the Health Sciences Library - A Handbook (Paperback)
Loot Price: R1,369
Discovery Miles 13 690
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Virtual Services in the Health Sciences Library - A Handbook (Paperback)
Series: Medical Library Association Books Series
Expected to ship within 12 - 17 working days
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Virtual services have been part of health sciences libraries for a
long time in various forms, including the provision of reference
and research services via email or chat, availability of online
instruction, access to electronic materials, and the curation of
virtual research guides. But when the COVID-19 pandemic forced many
libraries to close their doors and pivot to virtual services almost
overnight. Moving all services remote, even for just a short time,
did highlight what worked well and what did not. The situation
increased visibility of these services and made patrons more aware
of what was available, perhaps making them more likely to expect
and use those services in the future. In some ways, the pandemic
showed us ways in which virtual services could even be better than
in person services for providing prompt patron services. The
situation increased visibility of existing services, making users
more aware of what was available, and revealed gaps and needed
improvements in virtual services. In this book copublished by the
Medical Library Association, librarians from academic to hospital
health sciences libraries, from rural to urban areas, and across a
range of service specialties provide blueprints and best practices
for building and maintaining sustainable virtual services in health
sciences libraries. Each chapter in this volume addresses aspects
of providing virtual services in information and access services,
reference and instruction, collections, and clinical services
written by contributors who have been involved in this work in
their own libraries. Whether you are just beginning an
implementation, assessing and refining current offerings, or
strategizing for sustainability and looking to the future, this
book will provide practical advice, tools, and considerations for
maximizing user engagement and satisfaction with virtual library
services and resources.
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