Learn to assess the situation, manage your emotions, and move on.
While some of us enjoy a lively debate with colleagues and others
prefer to suppress our feelings over disagreements, we all struggle
with conflict at work. Every day we navigate an office full of
competing interests, clashing personalities, limited time and
resources, and fragile egos. Sure, we share the same overarching
goals as our colleagues, but we don't always agree on how to
achieve them. We work differently. We rub each other the wrong way.
We jockey for position. How can you deal with conflict at work in a
way that is both professional and productive--where it improves
both your work and your relationships? You start by understanding
whether you generally seek or avoid conflict, identifying the most
frequent reasons for disagreement, and knowing what approaches work
for what scenarios. Then, if you decide to address a particular
conflict, you use that information to plan and conduct a productive
conversation. The HBR Guide to Dealing with Conflict will give you
the advice you need to: Understand the most common sources of
conflict Explore your options for addressing a disagreement
Recognize whether you--and your counterpart--typically seek or
avoid conflict Prepare for and engage in a difficult conversation
Manage your and your counterpart's emotions Develop a resolution
together Know when to walk away Arm yourself with the advice you
need to succeed on the job, with the most trusted brand in
business. Packed with how-to essentials from leading experts, the
HBR Guides provide smart answers to your most pressing work
challenges.
General
| Imprint: |
Harvard Business Review Press
|
| Country of origin: |
United States |
| Series: |
HBR Guide |
| Release date: |
April 2017 |
| Authors: |
Amy Gallo
|
| Dimensions: |
228 x 127 x 16mm (L x W x T) |
| Format: |
Hardcover - Cloth over boards
|
| Pages: |
192 |
| ISBN-13: |
978-1-63369-561-0 |
| Categories: |
Books
|
| LSN: |
1-63369-561-1 |
| Barcode: |
9781633695610 |
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