Building rapport, communicating and establishing trust with people,
as a line manager, as part of a department or a temporary project
team, involves a fundamental set of human and business skills. And
yet this set of skills is also the area where the majority of
managers feel least equipped to cope. Emotional intelligence is, at
its heart, all about self-awareness; an understanding of how people
relate and respond to you. This collection of training activities
provides managers and employees with a series of proven exercises
for raising personal and social awareness, skills for managing self
and relationships with others. Each activity includes detailed
instructions for the user or facilitator as well as copies of any
handout materials. The collection is available as a looseleaf
manual or on CD ROM.
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