Increasingly, managers at all levels of the organization are being
called upon to serve as "change agents," responsible for
developing, implementing, and sustaining HRD initiatives,
regardless of whether they have been formally trained to do so. In
The Manager as Change Agent, Jerry W. Gilley, together with a team
of experts in the field of internal consulting, offers a practical
approach to developing the skills necessary for leading change in
your organization, including motivating people who are resistant to
change, resolving conflict, and building consensus.
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