Effective communication is at the heart of good management. This
comprehensive book describes effective communication skills
including organisational structures group dynamics overcoming
barriers to good communication effective listening and counselling
skills in primary care. It provides the reader with the tools
needed to manage effectively including those essential for
leadership interviewing teaching and supervision. In addition it
looks at strategies for dealing with stress such as problem solving
techniques and improving personal organisation. Communication and
the Manager's Job is a concise yet comprehensive guide for GPs
practice managers and all members of the primary care team with an
interest in their own personal and professional development.
General
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