Emotional intelligence is an art of generating, perceiving and
assessing emotions to assist thought;understanding emotions and
emotional knowledge; and effectively regulating emotions to promote
emotional and intellectual growth.Developing emotional intelligence
is not just relevant and critical to those in leadership and
management roles.Emotional intelligence is needed in wide spectrum
of a profession that demand personal and interpersonal
effectiveness, besides ability to work in a dynamic changing and
complex environment.Ths book is an endeavor to present the readers
with a better understanding of the concept and the scope of its
application.The author has put in every possible effort to make the
study meaningful as could be so that it proves useful for the
organisations under study in particular and the service sector in
general.The book attempts to examine the various aspects of
Emotional Intelligence in view of its relationship with behavioural
response as understood in terms of motivation, communication and
other such related dimensio
General
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