Creative problem solving (CPS) is a six-step process designed to
help people systematically resolve nonroutine, ambiguous types of
problems. Because most organizational problems tend to be
nonroutine, skill in using CPS process can confer a significant
competitive advantage. "Creative Problem Solving" gives training
managers the information they need to develop and teach a course on
CPS. VanGundy provides an overview of the process, elements of the
creative climate needed to foster CPS and innovative thinking,
creative thinking exercises designed to illustrate specific CPS
principles, and easy-to-follow descriptions of proven
idea-generated methods.
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