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Experts Versus Laymen - A Study of the Patsy and the Subcontractor (Paperback)
Loot Price: R1,456
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Experts Versus Laymen - A Study of the Patsy and the Subcontractor (Paperback)
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This book studies the relationship and balance of power between
experts and laymen. It is rooted in the author's analysis of
customer and contractor interactions in the housing industry, but
relevant to other kinds of expert-layman relationships. Many of the
conflicts between customer and contractor noted by the author also
occur in lawyer-client, student-teacher, and doctor-patient
relations. The author's research is structured around three core
categories pertaining to experts' relations with laymen: choosing
experts, power symmetry, and what he calls "elsewhereism." The
first category has to do with seeking experts, finding them,
referrals, and judging whether or not to use experts. Power
symmetry concerns the inherent imbalance of power between an expert
and a layman. "Elsewhereism" focuses on the constant competition
that laymen face with unseen others in claiming the time and
services of an expert. Experts versus Laymen broadens the analysis
of expert-layman phenomena far beyond similar studies. It examines
processes of bidding, gaining information, inspecting and
evaluating work, winning trust, bargaining over costs, and
determining who has situational control. This book discusses not
only the contracting process in the housing industry, but-far more
important-a world of power and domination in expert-laymen
relationships.
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