Ritz Carlton is famous for its customer focus while used car
dealers often have a reputation for poor customer focus. All other
organizations fall somewhere in between. Customer Focus - The SID
Way is part of BenchMark Learning International's Self-Initiated
Development Series. This workbook gives leaders the understanding
and the tools to develop their customer-focus skills and behaviors.
Every business and organization has customers - internal and
external. Leaders are responsible for modeling excellent customer
focus and the result of that customer experience determines the
level of success achieved. Are you taking action to increase your
customer focus effectiveness? This workbook includes: Introduction
to the Self-Initiated Development (SID) Model Customer Focus Self
Assessment to determine your strengths and weaknesses Coaches' Tips
and Guidance section to help you improve customer-focus skills Case
Studies with Exercises Specific Development Recommendations based
on self-assessment results Development Plan Template for your use
Coaches' Further Reading Recommendations Takeaway Tools to help you
improve your customer-focus skills and behaviors Much, Much More to
help leaders create a culture of excellent customer focus Customer
Focus - The SID Way is based on the 4P's Leadership Competency
Model of 30 crucial leadership competencies. The series gives
leaders the tools and processes to manage and develop their
professional skills and behaviors to further achieve their
leadership effectiveness and success.
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