This book is about strategic performance management for the
Twenty-First Century organization. In a practical step-by-step
approach it navigates readers though the identification,
measurement, and management of the strategic value drivers as
enables of superior performance. Using many real life case examples
this book outlines how organizations can visualize their value
creation, design relevant and meaningful performance indicators to
assess performance, and then use them to extract real management
insights and improve everyday strategic decision making as well as
organizational learning. A key focus of the book is the important
issue of creating value from intangible assets. Much has been
written about the importance of intangible assets such as
knowledge, skills, relationships, culture, practices, routines, and
intellectual property as levers for organisational success.
However, little has been published that tells managers how to do
that. This book moves beyond just raising awareness and provides
practical tools and templates, gathered in many extensive case
studies with world-leading organizations. The key issues the book
addresses are: * How do we identify the strategic value drives,
especially the intangibles, in our organisations? * How do we
understand their strategic value using the powerful mapping tools?
* How do we then measure the business performance? * How do we use
performance indicators to improve decision making and
organisational learning? * How do we align performance reviews and
risk management with our strategy? Well grounded in theory and
packed with case studies from around the world, this book will
function as a guide for managers as well as a reference work for
students and researchers. The tools described in this book are not
only suitable for leading international corporations, but have been
designed to be equally appropriate for not-for-profit
organizations, central and local government institutions, small and
medium sized businesses, and even departments and business units.
The ideas, tools, and templates provided allow managers to apply
them straight away and transform the way they manage strategic
performance at all levels of their organization.
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