Business has long struggled with the notion of "human capital," but
do companies really know the value of their people? All too
frequently, companies lay off thousands of workers to boost share
price while, at the same time, their annual reports promise that
"people are our greatest asset!" Now, for the first time, human
capital experts Brian Friedman, James Hatch, and David M. Walker
show how companies can deliver on this promise. They reveal how
Arthur Andersen's breakthrough five-stage framework, "Human Capital
Appraisal," enables managers to measure, manage, and leverage their
companies' investment in people. The authors describe specifically
how managers can evaluate the current effectiveness of a firm's
human capital strategies and the efficiency of its current Human
Resources programs. They explain how to measure the amount of time
and money management spends to recruit, develop, and manage human
resources. Then they focus on how a firm can assess the return on
this investment, minimize risk, and leverage the value of its human
capital resources. Finally, the authors demonstrate how such
leading companies as Colgate Palmolive, The Chicago Tribune, Mobil
Oil, The Body Shop, Holy Cross Hospital, Hyatt Hotels, IBM, and
British Petroleum are realizing the value of their people through
human capital programs. This unique, proven, and proprietary
methodology makes this invaluable book required reading for every
chief executive, human resources director, and line manager.
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