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The DNA of Customer Experience - How Emotions Drive Value (Paperback, 1st ed. 2007) Loot Price: R1,684
Discovery Miles 16 840
Repayment Terms: R158 pm x 12*
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The DNA of Customer Experience - How Emotions Drive Value (Paperback, 1st ed. 2007): C Shaw

The DNA of Customer Experience - How Emotions Drive Value (Paperback, 1st ed. 2007)

C Shaw

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Loot Price R1,684 Discovery Miles 16 840 | Repayment Terms: R158 pm x 12*

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As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.

General

Imprint: Palgrave Macmillan
Country of origin: United Kingdom
Release date: August 2016
First published: 2007
Authors: C Shaw
Dimensions: 216 x 140 x 10mm (L x W x T)
Format: Paperback
Pages: 186
Edition: 1st ed. 2007
ISBN-13: 978-1-349-35237-1
Categories: Books > Social sciences > Psychology > General
Books > Business & Economics > Business & management > Sales & marketing > General
LSN: 1-349-35237-3
Barcode: 9781349352371

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