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Books > Reference & Interdisciplinary > Library & information sciences > Library & information services
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Conducting the Reference Interview - A How-to-do-it Manual (Hardcover, 2nd Revised edition)
Loot Price: R2,246
Discovery Miles 22 460
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Conducting the Reference Interview - A How-to-do-it Manual (Hardcover, 2nd Revised edition)
Series: How-to-do-it Manuals, No. 166
Expected to ship within 10 - 15 working days
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Find your bearings in this rapidly evolving hybrid reference
environment through proven strategies, advice, exercises and
research from three experts in the field. The revised second
edition of this practical how-to for all types of librarians will
teach you to understand the needs of public, academic and special
library users across any virtual setting - email, text messaging,
social networking websites - as well as in traditional and
face-to-face models of communication. Based on the latest research
in communication theory, the book includes new exercises and
examples to help you practice effective reference transactions and
avoid common pitfalls. Guidance for helping users with special
language-related needs (such as speech and hearing disabilities and
English Language Learners) and social difficulties is also
included, as are updated chapters on readers' advisory interviewing
and policy and training procedures. An extensively revised chapter
on virtual reference features new sections on live chat and instant
messaging services, as well as a discussion of Web 2.0 initiatives
and updated information on e-mail reference. Pooling their wealth
of experience, the authors share real-life interview examples
alongside constructive critiques and practical suggestions to
improve interviewing methods. "Booklist"'s praise of the previous
edition holds true with this new edition: 'The work is laudable for
its practicality, clarity, cogency, and supportive data...In short,
an essential read for all current and future reference librarians'.
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