As the recession worsens, more and more Americans must turn to
welfare to make ends meet. Once inside the agency, the newly
jobless will face a bureaucracy that has undergone massive change
since the advent of welfare reform in 1996. A behind-the-scenes
look at bureaucracy's human face, "The New Welfare Bureaucrats" is
a compelling study of welfare officers and how they navigate the
increasingly tangled political and emotional terrain of their
jobs.
Celeste Watkins-Hayes here reveals how welfare reform engendered
a shift in focus for caseworkers from simply providing monetary aid
to the much more complex process of helping recipients find work.
Now both more intimately involved in their clients' lives and
wielding greater power over their well-being, welfare officers'
racial, class, and professional identities have become increasingly
important factors in their work. Based on the author's extensive
fieldwork in two very different communities in the northeast, "The
New Welfare Bureaucrats" is a boon to anyone looking to understand
the impact of the institutional and policy changes wrought by
welfare reform as well as the subtle social dynamics that shape the
way welfare is meted out at the individual level.
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