Service And Operations Management (Hardcover)

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].

General

Imprint:	Ws Professional
Country of origin:	Singapore
Release date:	February 2018
Authors:	Cengiz Haksever • Barry Render
Dimensions:	160 x 236 x 28mm (L x W x T)
Format:	Hardcover
Pages:	692
ISBN-13:	978-981-3209-44-2
Categories:	Books > Business & Economics > Industry & industrial studies > Service industries > General
LSN:	981-3209-44-5
Barcode:	9789813209442

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