The purpose of this book is to provide cutting-edge information on
service management such as the role services play in an economy,
service strategy, ethical issues in services and service supply
chains. It also covers basic topics of operations management
including linear and goal programming, project management,
inventory management and forecasting.This book takes a
multidisciplinary approach to services and operational management
challenges; it draws upon the theory and practice in many fields of
study such as economics, management science, statistics,
psychology, sociology, ethics and technology, to name a few. It
contains chapters most textbooks do not include, such as ethics,
management of public and non-profit service organizations,
productivity and measurement of performance, routing and scheduling
of service vehicles.An Instructor's Solutions Manual is available
upon request for all instructors who adopt this book as a course
text. Please send your request to
[email protected].
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