More and more managerial challenges require leaders to be
accountable-to take initiative without having full authority for
the process or the outcomes. Accountability goes beyond
responsibility. Whereas responsibility is generally delegated by
the boss, the organization, or by virtue of position,
accountability is having an intrinsic sense of ownership of the
task and the willingness to face the consequences that come with
success or failure. Through this guidebook you will learn how your
organization and its leaders can create a culture that fosters
accountability by focusing on five areas: support, freedom,
information, resources, and goal and role clarity.
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