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Performance Goals in Public Management and Policy - The Nature and Implications of Goal Ambiguity (Hardcover)
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Performance Goals in Public Management and Policy - The Nature and Implications of Goal Ambiguity (Hardcover)
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Chan Su Jung provides a thorough review of goal ambiguity in the
public sector, exploring the general assertions, arguments and
empirical evidence regarding performance goal ambiguity,
particularly highlighting its causes, consequences, and mediation
effects. The author proposes a new conceptual framework for
successful analysis of goal ambiguity that can effectively relate
to diverse organizational and program characteristics. Using U.S.
federal programs, South Korean central government agencies, and
English local authorities as examples, Jung empirically tests his
framework to validate the new approach for goal ambiguity analysis.
The author corroborates management capacity, third-party
involvement, learning times, size, and work complexity as
predictors of goal ambiguity and performance. In addition, Jung
studies political insulation structures as moderators between
management capacity and goal ambiguity, along with the negative
effect of goal ambiguity on performance. Based on these empirical
findings, the author provides clear and transferable principles to
guide further theoretical and conceptual studies on the topic. An
essential read for quantitative researchers and doctoral students
of public management and policy, this book will guide future
empirical studies on goal ambiguity and performance in the public
sector.
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