The information technology manager's role has changed
significantly over the past decade. The performance of an
organization is increasingly dependent on the performance of the
information technology unit and its top executive. Here the author
offers a fly on the wall view of the executive level activities of
five Chief Information Officers (CIOs), operating in different
industries. Profiles of these CIOs provide valuable insights into
the strategic impact of this new role. Profiles of these CIOs,
developed from over 200 hours of direct observation, provide
valuable insights into the strategic impact of this new role. Other
CIOs, executives, information technology researchers, information
technology students in upper level or graduate courses, managers of
technology and innovation, systems managers, and those interested
in organizational behavior will all gain a greater understanding of
the CIO's critical role within today's organizations.
The day-to-day work habits of each CIO are observed for one work
week, including meetings, mail, phone calls, and travel. The CIOs
represent five distinct industries: utilities, manufacturing,
government agency, insurance, and university. Despite very
different work cultures, all demonstrate a remarkable ability to
think on their feet and remain detached from highly charged turf
battles. These high tech executives have the playwright's high
touch; they are keenly aware of the power of figurative language
and the timing of events.
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