"Credible Checklists and Quality Questionnaires"starts off with
an examination of the critical but commonly overlooked checklist
method.
In the second chapter, questionnaires and surveys are discussed.
Asking questions sounds simple, but the hard truth is that asking
questions (and designing questionnaires) is a difficult task. This
chapter discusses being mindful of the choice of words, order of
questions and how early questions influence later questions, answer
scales and how they impact the user response, questionnaire design,
and much more.
The final chapter provides examples of some common
questionnaires (both free and fee-based) for assessing the
usability of products.
After reading this book, readers will be able to use these user
design tools with greater confidence and certainty."
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