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Business Process Transformation - The Process Tangram Framework (Hardcover, 2015 ed.)
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Business Process Transformation - The Process Tangram Framework (Hardcover, 2015 ed.)
Series: Management for Professionals
Expected to ship within 12 - 17 working days
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This book presents a framework through transformation and explains
how business goals can be translated into realistic plans that are
tangible and yield real results in terms of the top line and the
bottom line. Process Transformation is like a tangram puzzle, which
has multiple solutions yet is essentially composed of seven 'tans'
that hold it together. Based on practical experience and intensive
research into existing material, 'Process Tangram' is a simple yet
powerful framework that proposes Process Transformation as a
program. The seven 'tans' are: the transformation program itself,
triggers, goals, tools and techniques, culture, communication and
success factors. With its segregation into tans and division into
core elements, this framework makes it possible to use 'pick and
choose' to quickly and easily map an organization's specific
requirements. Change management and process modeling are covered in
detail. In addition, the book approaches managed services as a
model of service delivery, which it explores as a case of process
transformation. This book will appeal to anyone engaged in business
process transformation, be it business process management
professionals, change managers, sponsors, program managers or line
managers. The book starts with the basics, making it suitable even
for students who want to make a career in business process
management.
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