In the current turbulent business environment, there is a premium
on trust. It has become a much desired resource in business
organizations, but at the same time it has remained a very elusive
idea. How to build and preserve trust, how to cope with opportunism
and distrust, and how they affect organizational performance are
crucial problems. This original book is the first to offer a
wide-ranging study of trust within and between organizations from
the perspective of several social and management sciences. The
specially commissioned contributionsmany from well-known
expertscombine theoretical analysis of problems around trust with
empirical study in a range of different organizations in contexts
such as China, Japan, India, the US, as well as several European
countries. The many issues covered by the book include the
relationship between trust and power, trust and law, how to build
trust where there was previously none, the impact of trust on
performance, and the fragility of trust in different societal
contexts. The wide theoretical scope, together with the range of
organizational settings and the rich empirical detail of behaviour
around trust and opportunism, make this an important and
instructive volume.
General
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