Erfolgreiche Kommunikation Mit Kunden in Der Bibliothek (German, Hardcover)

This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as the basis for the analysis of a problem situation. Extensive exercises are provided for independent study. Helpful tips, templates for drafting documents, and interview guidelines make this a uniquely practical guide to everyday library communication.

General

Imprint:	K.G. Saur Verlag
Country of origin:	Germany
Series:	Praxiswissen
Release date:	July 2012
First published:	July 2012
Authors:	Christiane Brockerhoff
Dimensions:	279 x 216 x 11mm (L x W x T)
Format:	Hardcover - Sewn / Cloth over boards
Pages:	163
ISBN-13:	978-3-11-026897-3
Languages:	German
Categories:	Books > Reference & Interdisciplinary > Library & information sciences > General
LSN:	3-11-026897-3
Barcode:	9783110268973

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