Even though Six Sigma programs have successfully been implemented
in practice, many IT departments remain skeptical of the process or
are unaware of how the tools can be used to improve system
development. Removing the mystique surrounding this technique, Six
Sigma Software Development, Second Edition demonstrates how Six
Sigma tools and concepts can be used to enhance the system
development process. Revised and updated, this second edition
clearly explains Six Sigma concepts and their application, maps Six
Sigma concepts and tools to all aspects of system development, and
proposes the use of Six Sigma tools to evaluate and improve the
overall performance of the IT department. In addition to classic
Six Sigma, the book introduces Design for Six Sigma (DFSS) and
illustrates when and how its tools and techniques can be used to
increase the robustness and reliability of a new system. It also
shows how the judicious application of lean tools can reduce the
complexity of IT processes, thus shortening the time needed to
translate customer requirements into completed systems and
increasing customer satisfaction.
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