Performance Comparison and Organizational Service Provision - U.S. Hospitals and the Quest for Performance Control (Hardcover)

Exploring the mechanisms underlying performance comparisons, Performance Comparison and Organizational Service Provision investigates how such assessments shape hospitals' service provision and medical professionals' work. With a focus on U.S. health care, this study outlines how medical quality was defined and compared in the hospital sector from the late 19th century to the present. Developing a novel theoretical framework to investigate performance comparisons, several different forms of internal and external performance assessments are contrasted throughout this period. The transformative effects of these comparisons on hospitals' relationships to patients, insurers, regulators, and staff are analyzed and their ramifications for current hospital care are explored. Drawing on this analysis, the book examines the controversial nature of these measures and the struggles among hospital managers, patients, physicians, and policy makers to determine hospital quality. Affording a deeper understanding of how performance comparisons influence organizational service provision, the book will be of interest to researchers in a broad range of fields including organization studies, accountability and evaluation, health care, and policy research as well as practitioners in hospital care and management.

General

Imprint:	Routledge
Country of origin:	United Kingdom
Series:	Routledge Studies in the Sociology of Health and Illness
Release date:	February 2021
First published:	2021
Authors:	Christopher Dorn
Dimensions:	234 x 156mm (L x W)
Format:	Hardcover
Pages:	240
ISBN-13:	978-0-367-56516-9
Categories:	Books > Health, Home & Family > General Books > Reference & Interdisciplinary > Communication studies > Research methods Books > Social sciences > Politics & government > General Books > Business & Economics > Economics > General Books > Medicine > General issues > General Books > Social sciences > Sociology, social studies > Social institutions > General Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour Books > Social sciences > Sociology, social studies > Social issues > Illness & addiction: social aspects > General Promotions
LSN:	0-367-56516-1
Barcode:	9780367565169

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