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Books > Reference & Interdisciplinary > Communication studies > Research methods

Dissertation Writing - A Research Journey (Paperback): Cecile Badenhorst Dissertation Writing - A Research Journey (Paperback)
Cecile Badenhorst
R687 Discovery Miles 6 870 Ships in 7 - 10 working days

A workbook on the process of writing research and the journey a dissertation researcher has to take. Underlying themes are scholarship, thinking and writing.

Aimed at students completing Master's degrees, doctoral candidates and also supervisors of research.

Research At Grass Roots - For The Social Sciences And Human Services Professions (Paperback, 5th Edition): C.B. Fouche, H.... Research At Grass Roots - For The Social Sciences And Human Services Professions (Paperback, 5th Edition)
C.B. Fouche, H. Strydom, WJH Roestenburg
R830 Discovery Miles 8 300 Ships in 7 - 10 working days

For many years Research at grass roots: for the social sciences and human services professions supported social sciences researchers and human services professionals with a comprehensive, local and easy-to-use research guide. The work in this updated and expanded edition continues to assist novice researchers as well as more experienced researchers, postgraduate students and academics with a range of methodological decisions required in planning, designing, executing and reporting on their research endeavours.

Although many salient features of the previous four successful editions have been retained, exciting new features have been added, including material to support lecturers who teach research courses. The unique structure of the book, consisting of different sections highlighting methodological decisions common to both the qualitative and quantitative approaches, those unique to qualitative and quantitative research and those which combine these approaches, have been developed from decades of work with postgraduate students and practitioner-researchers. New content includes a focus on the growing impetus of ethical conduct in research with human participants; debates and developments in the field of big data sets; and the latest trends in thematic and narrative inquiry, as well as contemporary data collection methods.

Transforming Research Methods In The Social Sciences - Case Studies From South Africa (Paperback): Sumaya Laher, Angelo Fynn,... Transforming Research Methods In The Social Sciences - Case Studies From South Africa (Paperback)
Sumaya Laher, Angelo Fynn, Sherianne Kramer; Elizabeth Archer, Brendon Barnes, …
R1,590 R951 Discovery Miles 9 510 Save R639 (40%) Ships in 12 - 19 working days

Social science researchers in the global South, and in South Africa particularly, utilise research methods in innovative ways in order to respond to contexts characterised by diversity, racial and political tensions, socioeconomic disparities and gender inequalities. These methods often remain undocumented – a gap that this book starts to address.

Written by experts from various methodological fields, Transforming Research Methods in the Social Sciences is a comprehensive collation of original essays and cutting-edge research that demonstrates the variety of novel techniques and research methods available to researchers responding to these context-bound issues. It is particularly relevant for study and research in the fields of applied psychology, sociology, ethnography, biography and anthropology. In addition to their unique combination of conceptual and application issues, the chapters also include discussions on ethical considerations relevant to the method in similar global South contexts.

Transforming Research Methods in the Social Sciences has much to offer to researchers, professionals and others involved in social science research both locally and internationally.

Research Matters (Paperback, 2nd Edition): Franzel du Plooy-Cilliers, Corne Davis, Rose-Marie Bezuidenhout Research Matters (Paperback, 2nd Edition)
Franzel du Plooy-Cilliers, Corne Davis, Rose-Marie Bezuidenhout
R497 Discovery Miles 4 970 Ships in 4 - 8 working days

Research matters is an introductory research title aimed at undergraduate students. In an accessible and comprehensive manner, it explains research in its entirety to the novice researcher.

The book aims at equipping the inexperienced researcher with the necessary skills and confidence to tackle the research process. The chapters provide a theoretical underpinning and an overview of the three most common research paradigms and how these paradigms impact on the way in which researchers conduct their research.

Qualitative and quantitative methods are covered in detail as are the practicalities of referencing, proposal and report writing, and determining the limitations of research. The important topic of ethics in research is also included.

Research Methodology - Business and Management Contexts (Paperback, 5th edition): Bryman, Bell, Hirschsohn, DOS Santos, du... Research Methodology - Business and Management Contexts (Paperback, 5th edition)
Bryman, Bell, Hirschsohn, DOS Santos, du Toit, … 1
R741 Discovery Miles 7 410 Ships in 2 - 4 working days

Research Methodology: Business and Management Contexts is a book for business and management students required to take a course in research methodology at an undergraduate level. The title provides a practical guide to research with examples that are relevant to South Africa and includes steps on how to write a conclusion and make recommendations.

Research Methodology - Business And Management Contexts (Paperback, 2nd Edition): Emma Bell, Alan Bryman, Bill Harley, Philip... Research Methodology - Business And Management Contexts (Paperback, 2nd Edition)
Emma Bell, Alan Bryman, Bill Harley, Philip Hirschsohn
R628 Discovery Miles 6 280 Ships in 6 - 10 working days

Research Methodology: Business and Management Contexts 2e provides students with a clear conceptual framework for conducting research in a step-by-step manner. While the textbook is pragmatic in its approach, it equips students to use different research traditions and methods.

The textbook follows a problem-solving approach which is suitable to the current business environment. South African examples provide students with practical examples of what they are likely to encounter when doing research and writing assignments.

The title provides a practical guide to research with examples that are relevant to South Africa and includes steps on how to write up research reports and make recommendations.

Sustainable Human Development Across the Life Course - Evidence from Longitudinal Research (Hardcover): Shameem Oomur, Susan E... Sustainable Human Development Across the Life Course - Evidence from Longitudinal Research (Hardcover)
Shameem Oomur, Susan E Luczak, Aleksandra Szymczyk, Haridhan Goswami, Gary Pollock, …
R3,012 Discovery Miles 30 120 Ships in 12 - 19 working days

It is critical that the wellbeing of society is systematically tracked by indicators that not only give an accurate picture of human life today but also provide a window into the future for all of us. This book presents impactful findings from international longitudinal studies that respond to the United Nations' Agenda 2030 commitment to "leave no-one behind". Contributors explore a wide range and complexity of pressing global issues, with emphasis given to excluded and vulnerable populations and gender inequality. Importantly, it sets out actionable strategies for policymakers and practitioners to help strengthen the global Sustainable Development Goals framework, accelerate their implementation and improve the construction of effective public policy.

Researching Tourism, Leisure and Hospitality For Your Dissertation (Paperback): Peter Mason Researching Tourism, Leisure and Hospitality For Your Dissertation (Paperback)
Peter Mason
R1,214 Discovery Miles 12 140 Ships in 12 - 19 working days

Research methods can be a daunting topic - Researching Tourism, Leisure and Hospitality for your Dissertation is a unique text that takes away the stress, worry and confusion by providing a step-by-step, user friendly guide to all you need to know to successfully research and compile your dissertation. Researching Tourism, Leisure and Hospitality for your Dissertation provides a discussion of quantitative, qualitative and mixed methods approaches, looking at key differences and similarities. A critical evaluation of these different research approaches is provided and, importantly, a discussion on selecting the appropriate approach(es) for your dissertation, including a discussion and evaluation of mixed methods research. It takes the reader from the initial idea and topics, through to lit reviews, methodology, presenting and analysing results and successfully making conclusions. Unlike other texts available, the text includes case studies based on the author's own research to demonstrate different research approaches and techniques, providing an opportunity for criticism and a discussion on 'learning from mistakes.' Divided into 7 chapters Researching Tourism, Leisure and Hospitality for your Dissertation discusses: * Developing your research topic - including the ethics statement; * Literature review - how to do it and how to get the most from it; * Methodology - which approach (es) are most suitable, with clear links between ontology, epistemology and methodology and how these concepts relate to the actual dissertation; * Presenting Results - how this can be done clearly and coherently * Analysing and Discussing Results - whether they are qualitative, quantitative or mixed methods; * Conclusions: your findings, your limitations and your recommendations. A must-have text for all students on how best to conduct research, compile your findings and to present them in the resulting dissertation. Peter Mason is Professor of Tourism Management, Bedfordshire University, Visiting Professor of Tourism, London South Bank University and has a fractional position as Lecturer, London Metropolitan University.

Qualitative Inquiry and Research Design - Choosing Among Five Approaches (Paperback, 4th Revised edition): John W. Creswell,... Qualitative Inquiry and Research Design - Choosing Among Five Approaches (Paperback, 4th Revised edition)
John W. Creswell, Cheryl N. Poth
R2,692 Discovery Miles 26 920 In Stock

In the Fourth Edition of this bestselling book, John W Creswell and new co-author Cheryl N Poth explore the philosophical underpinnings, history and key elements of each of five qualitative inquiry traditions: narrative research, phenomenology, grounded theory, ethnography and case study - putting them side by side, so that we can see the differences. They relate research designs to each of the traditions of enquiry and provide strategies for writing introductions to studies, collecting data, analyzing data, writing a narrative and verifying results.

Prometheus Assessed? - Research Measurement, Peer Review, and Citation Analysis (Paperback, New): Shaun Goldfinch, Kiyoshi... Prometheus Assessed? - Research Measurement, Peer Review, and Citation Analysis (Paperback, New)
Shaun Goldfinch, Kiyoshi Yamamoto
R1,572 Discovery Miles 15 720 Ships in 12 - 19 working days

This book examines the problems, pitfalls and opportunities of different models of assessing research quality, drawing on studies from around the world. Aimed at academics, education officials and public servants, key features include an overview of the argument of whether research should be assessed and how research quality should be determined. Prometheus Assessed? offers a survey of research assessment models in the US, UK, Japan and New Zealand and includes an examination of citation analysis and comparison between the different models.
Should research be assessed and what is research quality?Survey of research assessment models in US, UK, Japan and New ZealandExamination of citation analysis

The Oxford Handbook of Quantitative Methods in Psychology, Vol. 1 (Hardcover, New): Todd D. Little The Oxford Handbook of Quantitative Methods in Psychology, Vol. 1 (Hardcover, New)
Todd D. Little
R6,337 Discovery Miles 63 370 Ships in 12 - 19 working days

Research today demands the application of sophisticated and powerful research tools. Fulfilling this need, The Oxford Handbook of Quantitative Methods in Psychology is the complete tool box to deliver the most valid and generalizable answers to today's complex research questions. It is a one-stop source for learning and reviewing current best-practices in quantitative methods as practiced in the social, behavioral, and educational sciences. Comprising two volumes, this handbook covers a wealth of topics related to quantitative research methods. It begins with essential philosophical and ethical issues related to science and quantitative research. It then addresses core measurement topics before delving into the design of studies. Principal issues related to modern estimation and mathematical modeling are also detailed. Topics in the handbook then segway into the realm of statistical inference and modeling with chapters dedicated to classical approaches as well as modern latent variable approaches. Numerous chapters associated with longitudinal data and more specialized techniques round out this broad selection of topics. Comprehensive, authoritative, and user-friendly, this two-volume set will be an indispensable resource for serious researchers across the social, behavioral, and educational sciences.

The Critical Assessment of Research - Traditional and New Methods of Evaluation (Paperback): Alan Bailin, Ann Grafstein The Critical Assessment of Research - Traditional and New Methods of Evaluation (Paperback)
Alan Bailin, Ann Grafstein
R1,539 Discovery Miles 15 390 Ships in 12 - 19 working days

This book examines the following factors: sponsorship of research, control of the dissemination of research, effects of dominant research paradigms, financial interests of authors, publishers, and editors, role of new technologies (for example, Web 2.0).
It is widely accepted among researchers and educators that the peer review process, the reputation of the publisher and examination of the author's credentials are the gold standards for assessing the quality of research and information. However, the traditional gold standards are not sufficient, and the effective evaluation of information requires the consideration of additional factors. Controversies about positive evaluations of new medications that appear in peer-reviewed journals, the financial reports on Enron prior to the revelations that led to its collapse, and obstacles to the publication of research that does not conform to dominant paradigms are just a few examples that indicate the need for a more sophisticated and nuanced approach to evaluating information.
Each of the factors is discussed in a factual manner, supported by many examples that illustrate not only the nature of the issues but also their complexity. Practical suggestions for the evaluation of information are an integral part of the text.
Highlights frequently overlooked criteria for evaluating researchChallenges the assumption that the gold standards for evaluation are sufficientExamines the role of new technologies in evaluating and disseminating research

The Oxford Handbook of Linguistic Fieldwork (Hardcover): Nicholas Thieberger The Oxford Handbook of Linguistic Fieldwork (Hardcover)
Nicholas Thieberger
R4,801 Discovery Miles 48 010 Ships in 12 - 19 working days

This book offers a state-of-the-art guide to linguistic fieldwork, reflecting its collaborative nature across the subfields of linguistics and disciplines such as astronomy, anthropology, biology, musicology, and ethnography. Experienced scholars and fieldworkers explain the methods and approaches needed to understand a language in its full cultural context and to document it accessibly and enduringly. They consider the application of new technological approaches to recording and documentation, but never lose sight of the crucial relationship between subject and researcher. The book is timely: an increased awareness of dying languages and vanishing dialects has stimulated the impetus for recording them as well as the funds required to do so. The Handbook is an indispensable source, guide, and reference for everyone involved in linguistic and cultural fieldwork.

The Evaluation of Research by Scientometric Indicators (Paperback, New): Peter Vinkler The Evaluation of Research by Scientometric Indicators (Paperback, New)
Peter Vinkler
R1,741 Discovery Miles 17 410 Ships in 12 - 19 working days

Aimed at academics, academic managers and administrators, professionals in scientometrics, information scientists and science policy makers at all levels. This book reviews the principles, methods and indicators of scientometric evaluation of information processes in science and assessment of the publication activity of individuals, teams, institutes and countries. It provides scientists, science officers, librarians and students with basic and advanced knowledge on evaluative scientometrics. Especially great stress is laid on the methods applicable in practice and on the clarification of quantitative aspects of impact of scientific publications measured by citation indicators.
Written by a highly knowledgeable and well-respected scientist in the fieldProvides practical and realistic quantitative methods for evaluating scientific publication activities of individuals, teams, countries and journalsGives standardized descriptions and classification of the main categories of evaluative scientometrics

Method in the Madness - Research Stories You Won't Read in Textbooks (Paperback, New): Keith Townsend, John Burgess Method in the Madness - Research Stories You Won't Read in Textbooks (Paperback, New)
Keith Townsend, John Burgess
R1,548 Discovery Miles 15 480 Ships in 12 - 19 working days

Method in the Madness is presented as a companion to researchers investigating the complex world of work. Rather than a How to text on performing research, this book presents a record of experiences. Research so often evolves in the field or the planning stages and a successful researcher need to be aware of serendipitous opportunities as they arise and how to solve problems as they occur. The book comprises an introduction written by the editors followed by thirteen chapters written by different contributors. The introduction draws together the disparate experiences that follow and discusses the ways in which the contributors, all of whom are respected researchers, dealt with and learned from the research experience. In the following chapters, the contributors describe and reflect on the research process, the challenges they met during their research and the lessons learned. The style varies, but includes narratives, anecdotes and descriptions of individuals experiences as research was designed and carried out and the results generated.
Presents twelve chapters of research experiences where the researcher learnt more about performing research whilst in the field than they did from prescriptive textsRepresents a fresh and accessible look at research and research methods"

Research Methods for Students, Academics and Professionals - Information Management and Systems (Paperback, 2nd edition):... Research Methods for Students, Academics and Professionals - Information Management and Systems (Paperback, 2nd edition)
Kirsty Williamson
R993 Discovery Miles 9 930 Ships in 12 - 19 working days

Research is such an important subject for information professionals that there will always be a need for effective guides to it. Research skills are a prerequisite for those who want to work successfully in information environments, an essential set of tools which enable information workers to become information professionals. This book focuses on producing critical consumers of research. It also goes some way towards producing researchers in the fields of information management and systems.
The first edition of this book was enthusiastically received by researchers, students and information professionals in Australia and beyond. Reviews of the first edition considered it a a worthwhile addition to any information professional s or research student s reference shelf (Archives & Manuscripts). This new edition has an additional chapter on ethics, to address the importance of the ethical implications of research. It also has (as did the first edition) two unique characteristics: it is Australian-focused, distinctive among research texts for information professionals; and it has a multi-disciplinary focus, with its authors being drawn from information management (librarianship, archives and recordkeeping) and information systems. The numerous examples throughout the book are drawn from these multiple disciplines. The first edition of this book was road-tested with students from several disciplines who are studying in several universities. Its Introduction noted that "In research terms, the content have been refereed and found to be authoritative " To this can be added the many satisfied users of the first edition."

Advanced Introduction to Empirical Legal Research (Paperback): Herbert M Kritzer Advanced Introduction to Empirical Legal Research (Paperback)
Herbert M Kritzer
R652 Discovery Miles 6 520 Ships in 12 - 19 working days

Elgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas. Herbert Kritzer presents a clear introduction to the history, methods and substance of empirical legal research (ELR). Quantitative methods dominate in empirical legal research, but an important segment of the field draws on qualitative methods, such as semi-structured interviews and observation. In this book both methodologies are explored alongside systematic data analysis. Offering an overview of the broad ELR literature, the institutions of the law, the central actors of the law, and the subjects of the law are each addressed in this highly readable account that will be essential reading for legal researchers. Key features include: Summaries of the history of empirical legal research A clear introduction to methods in empirical legal research Coverage of both quantitative and qualitative methods and research A readable guide to the impact and rationale of different methodologies. This relatively short book provides an invaluable quick introduction for students, scholars, legal professionals and policy professionals.

How to do Action Research for Transformations - At a Time of Eco-Social Crisis (Hardcover): Hilary Bradbury How to do Action Research for Transformations - At a Time of Eco-Social Crisis (Hardcover)
Hilary Bradbury
R3,134 Discovery Miles 31 340 Ships in 12 - 19 working days

Capturing years of innovation within contemporary action research, Hilary Bradbury highlights where action research for transformations (ART) is directed: towards responding to climate change and achieving global sustainability goals. Paying particular attention to social justice, the book brings together the human and social sciences, exploring the impact action research can make. Chapters introduce a metamodel and quality choicepoints around which pioneering techniques are displayed. Illustrated with rich personal cases throughout, the book examines agents of change who are also subjects of change. With a strong relational focus, the book also utilizes these cases to show how a broad uptake of ART for policy, health and social care, education, and management looks in practice. This book will be a vital tool for social science researchers looking to better understand social science as a participatory practice, as well as the methods and importance of action research. Community organizers, policy makers and activists seeking to become more active in realizing a more sustainable world will also find this to be an invigorating read.

A Research Agenda for Gender and Leadership (Hardcover): Sherylle J Tan, Lisa DeFrank-Cole A Research Agenda for Gender and Leadership (Hardcover)
Sherylle J Tan, Lisa DeFrank-Cole
R2,900 Discovery Miles 29 000 Ships in 12 - 19 working days

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. With contributions from global leading scholars, this Research Agenda offers an interdisciplinary collection of ideas investigating gender and leadership; where we are today and where we are going. Using critical perspectives, chapters challenge the way we think about gender and leadership by questioning the status quo. Providing cutting edge discussion from authors of diverse genders, races, ages, ethnicities, and religions, this book provides analysis of the key issues and methodologies in modern leadership research. Forward thinking, it examines current guidelines and provides insight towards an equitable and positive change in leadership. Leadership scholars and graduate students interested in business leadership as well as gender and management more broadly will find this not only an informative but an illuminating read.

Introduction to Qualitative Research Methods in Psychology - Putting Theory Into Practice (Paperback, 4th edition): Dennis... Introduction to Qualitative Research Methods in Psychology - Putting Theory Into Practice (Paperback, 4th edition)
Dennis Howitt
R1,716 Discovery Miles 17 160 Ships in 12 - 19 working days

Introduction to Qualitative Research Methods in Psychology by Dennis Howitt provides a comprehensive, practical and up to date coverage of the area. For the fourth edition, the text has been extensively revised for easier reading and comprehension. With a clear and straightforward style, the book introduces qualitative research from data collection to analysis. Examples of real research and practical guidance for each methodological approach are included throughout to equip the reader with an understanding of the process and the skills to be able to carry out their own research. There are also dedicated sections on ethics, quality and report writing. All of this is achieved while providing a thorough theoretical and historical context for the qualitative methods.

The CRESCENDOS AND DIMINUENDOS OF LIFE (Paperback): D.A Fell The CRESCENDOS AND DIMINUENDOS OF LIFE (Paperback)
D.A Fell
R406 Discovery Miles 4 060 Ships in 12 - 19 working days
Introduction To Research (Paperback, 4th Edition): A. Jakoet-Salie, D.J. Brynard, S.X. Hanekom, P.A. Brynard Introduction To Research (Paperback, 4th Edition)
A. Jakoet-Salie, D.J. Brynard, S.X. Hanekom, P.A. Brynard
R450 Discovery Miles 4 500 Ships in 7 - 10 working days

How can an organisation, public or private, ensure that it always operates in top form and, at the very least, meets the objectives for which it was established? The answer lies in the availability of factually correct, dependable and appropriate data. Obtaining such data is what this publication is about.

Introduction To Research offers a step-by-step approach to the fundamentals of research. Introduction To Research guides the novice researcher through the research process, including how to choose the appropriate research methodology and how to adhere to the standards for conducting ethical research. It provides a synopsis of the entire research process, including the formulation of a research proposal.

Introduction To Research is aimed at all students and researchers, across a variety of disciplines.

Handbook of Research Methods for Organisational Culture (Hardcover): Cameron Newton, Ruth Knight Handbook of Research Methods for Organisational Culture (Hardcover)
Cameron Newton, Ruth Knight
R5,591 Discovery Miles 55 910 Ships in 12 - 19 working days

This innovative Handbook explores the complexity of cultural, conceptual and definitional issues surrounding research into organisational culture, outlining the varied frameworks and theories that underpin the field. International contributors present a broad range of qualitative and quantitative research methods that can be used in organisational culture measurement. They explore topics of special contemporary interest, such as high performance cultures, corporate entrepreneurship, organisational culture in nonprofits and safety culture, unpacking the textured relationships between leadership style, organisational culture and organisational outcomes. Highlighting key implications for organisational values and ethical climate, the Handbook provides practical guidance on how to move from culture assessment to action and improvement. Offering a critical outline for measurement approaches and tools, this Handbook is crucial reading for researchers and students of organisation studies, particularly those focusing on culture and leadership of organisations. It also provides practical insights for business consultants and senior management teams, proposing methods and frameworks for developing positive organisational cultures to improve the productivity, performance and quality of businesses.

Qualitative Methods in Sports Studies (Hardcover, English ed): David L Andrews, Daniel S. Mason, Michael L. Silk Qualitative Methods in Sports Studies (Hardcover, English ed)
David L Andrews, Daniel S. Mason, Michael L. Silk
R3,551 Discovery Miles 35 510 Ships in 12 - 19 working days

Sport studies is becoming an increasingly popular discipline, but the most effective research methods used to investigate the multi-faceted nature of the empirical sporting world have yet to be identified. This book makes a timely and relevant contribution to a broader methodological project as the first systematic examination and explication of qualitative research methods within sports studies. Bringing together leading experts in the field, Qualitative Methods in Sports Studies assesses a variety of approaches, ranging from social historical, media text, and personal narrative to ethnographic and interview-based qualitative research methodologies. Drawing on the diversity of sport studies literature, contributors outline the major issues and strategies associated with each method and highlight best practice exemplars to follow. What are the future opportunities and avenues for further investigation within sports studies research? What are the true assets of qualitative data collection and analysis? Answering these and countless other questions that are critical for the future of the discipline, this practical research guide is an essential reference tool for students and scholar

Handbook of Research Methods for Organisational Culture (Paperback): Cameron Newton, Ruth Knight Handbook of Research Methods for Organisational Culture (Paperback)
Cameron Newton, Ruth Knight
R1,311 Discovery Miles 13 110 Ships in 12 - 19 working days

This innovative Handbook explores the complexity of cultural, conceptual and definitional issues surrounding research into organisational culture, outlining the varied frameworks and theories that underpin the field. International contributors present a broad range of qualitative and quantitative research methods that can be used in organisational culture measurement. They explore topics of special contemporary interest, such as high performance cultures, corporate entrepreneurship, organisational culture in nonprofits and safety culture, unpacking the textured relationships between leadership style, organisational culture and organisational outcomes. Highlighting key implications for organisational values and ethical climate, the Handbook provides practical guidance on how to move from culture assessment to action and improvement. Offering a critical outline for measurement approaches and tools, this Handbook is crucial reading for researchers and students of organisation studies, particularly those focusing on culture and leadership of organisations. It also provides practical insights for business consultants and senior management teams, proposing methods and frameworks for developing positive organisational cultures to improve the productivity, performance and quality of businesses.

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