From the nation's leading experts in healthcare safety-the first
comprehensive guide to delivering care that ensures the safety of
patients and staff alike. One of the primary tenets among
healthcare professionals is, "First, do no harm." Achieving this
goal means ensuring the safety of both patient and caregiver. Every
year in the United States alone, an estimated 4.8 million hospital
patients suffer serious harm that is preventable. To address this
industry-wide problem-and provide evidence-based solutions-a team
of award-winning safety specialists from Press Ganey/Healthcare
Performance Improvement have applied their decades of experience
and research to the subject of patient and workforce safety. Their
mission is to achieve zero harm in the healthcare industry, a lofty
goal that some hospitals have already accomplished-which you can,
too. Combining the latest advances in safety science, data
technology, and high reliability solutions, this step-by-step guide
shows you how to implement 6 simple principles in your workplace.
1. Commit to the goal of zero harm.2. Become more
patient-centric.3. Recognize the interdependency of safety,
quality, and patient-centricity.4. Adopt good data and analytics.5.
Transform culture and leadership.6. Focus on accountability and
execution. In Zero Harm, the world's leading safety experts share
practical, day-to-day solutions that combine the latest tools and
technologies in healthcare today with the best safety practices
from high-risk, yet high-reliability industries, such as aviation,
nuclear power, and the United States military. Using these
field-tested methods, you can develop new leadership initiatives,
educate workers on the universal skills that can save lives,
organize and train safety action teams, implement reliability
management systems, and create long-term, transformational change.
You'll read case studies and success stories from your industry
colleagues-and discover the most effective ways to utilize patient
data, information sharing, and other up-to-the-minute technologies.
It's a complete workplace-ready program that's proven to reduce
preventable errors and produce measurable results-by putting the
patient, and safety, first.
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