In the fast changing business and financial markets, the role of
operations manager is crucially important to any organisation. As
automated processes increase and settlement cycles shorten, the
demands on operations managers to embrace change and to become cost
effective contributors to the bottom line increases.
This book follows on from "Fundamentals of Global Operations
Management, 2e (0470026537)." Author David Loader explores the
challenges of being a good supervisor and manager in an environment
of constant change, variable workloads and pressure to deliver
quality services cost-effectively. He covers the key aspects of the
role, which include managing risk, people and clients.
General
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