Focus on operational management discusses the management principles
of the first-line manager and supervisor from a general management
perspective. This title acknowledges that all levels of management
are part of strategic management, but that responsibilities differ
at different levels. Top management is responsible for the overall
management of an organisation, while senior/middle management is
responsible for the implementation of top management's strategic
goals and strategies. The first-line managers and supervisors
(operational managers) for their part are responsible for the
implementation of senior/middle management's tactical objectives
and strategies. In order to ensure successful implementation, the
first-line managers and supervisors need to manage operationally by
means of planning, organising, leading and controlling. Therefore
focus on operational management covers the management functions of
planning, organising, leading and controlling from an operational
perspective. Employment relations, as well as some of the
contemporary issues influencing operational managers, are also
discussed.
General
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