When your project is people-dependent, how do you get their buy in?
Attitudes and behavior are the biggest barriers to making changes
within organizations. IT process implementation is no different.
How do you do it? What is the key? What are the pitfalls? Meet
Chris. Chris is assigned a seemingly impossible task - a problem
that many previous project managers couldn't fix. Will Chris go
their way and be 'given the opportunity to be more successful
elsewhere' - or achieve the objectives and impress the company
leadership? For this project to be successful, Chris needs to
change the way colleagues and superiors approach the problem. Learn
from the successes - and mistakes - as you join in the search for
workable solutions and attempts to bring colleagues and superiors
on board. This innovative work of fiction demonstrates how ITIL
best practice can ensure the success of your IT process
implementation projects. Based on real-life up-to-date situations,
it offers vital strategies to implement the most important aspects
of ITIL into your business and to tailor them to your
organization's particular needs. About the author Daniel McLean has
worked in IT for more than 20 years, and for more than ten years
has been designing, implementing and operating processes to support
ITSM. His work focuses on bringing the best practices from the ITSM
Standards into practical operational processes that are tailored to
the needs of the particular organization. Daniel has developed and
delivered customized ITIL courseware to a number of organizations
and was a peer reviewer during the development of the OGC ITIL v3
Service Strategy element of the ITIL framework. He holds many
honors in IT and related areas. This book will transform your ITIL
management processes!
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